CIANNI JACKSON
Dallas,TX
Summary
Detail-oriented Liberal Studies major with a minor in Marketing, set to graduate in May 2025. Experienced in marketing support, team leadership, and customer service, with practical knowledge in social media management, market research, and creating promotional content. Strong organizational and communication abilities, with a passion for customer interaction and brand development. Competent in teamwork, working within fast-paced settings, and innovative idea execution to boost company exposure.
Overview
6
6
years of professional experience
Work History
Team Leader
Cheddar’s Scratch Kitchen
01.2021 - Current
- Supervise front-of-house staff, ensuring smooth operations during peak hours
- Train new employees on customer service and restaurant procedures
- Assist management with scheduling, inventory tracking, and team coordination
- Provide excellent customer service, resolving guest concerns to enhance dining experiences
Marketing Intern
Cheddar’s Scratch Kitchen Headquarters
05.2024 - 01.2024
- Assisted in creating marketing materials and promotions for new menu items
- Conducted market research to analyze customer preferences and trends
- Helped manage social media accounts by drafting posts and engaging with followers
- Collaborated with the marketing team on email campaigns and local outreach initiatives
- Prepared competitor trend reports and presented findings to supervisors
- Participated in brainstorming sessions, contributing fresh ideas for innovative marketing
Server/Host
Cheddar’s Scratch Kitchen
01.2019 - 01.2021
- Greeted and seated guests while maintaining a welcoming atmosphere
- Managed table rotations and assisted with customer inquiries
- Took orders, served food, and handled transactions efficiently
- Developed strong communication and teamwork skills in a fast-paced environment
Education
Bachelor of Arts - Liberal Studies, Marketing (Minor)
North Carolina A&T State University
Greensboro, NC05.2025
Skills
- Social Media & Digital Marketing
- Market Research & Consumer Insights
- Adobe Photoshop & Canva (Basic Graphic Design)
- Sales & Promotion Strategy
- Problem-Solving
- Customer Service & Communication
- Microsoft Office (Excel, PowerPoint, Word)
- Team Leadership & Training
- Teamwork and Collaboration
Activities And Accomplishments
- Gained hands-on experience in restaurant marketing through an internship at Cheddar’s corporate office.
- Helped improve customer satisfaction by leading staff training at Cheddar’s.
- Assisted in planning a student networking event featuring sports marketing professionals.
- Developed promotional materials for campus events as part of the Marketing Club.
Leadership Experience
- Minorities in Sports (MIS), Member, 2023-Present, Participated in networking events with industry professionals in sports marketing and management., Assisted in organizing campus events focused on industry insights and engagement., Engaged in mentorship programs and panel discussions on career growth.
- American Marketing Association, Member, 2023-Present, Collaborated on projects to develop marketing campaigns for local businesses., Attended workshops on branding, analytics, and consumer behavior.
Timeline
Marketing Intern
Cheddar’s Scratch Kitchen Headquarters
05.2024 - 01.2024
Team Leader
Cheddar’s Scratch Kitchen
01.2021 - Current
Server/Host
Cheddar’s Scratch Kitchen
01.2019 - 01.2021
Bachelor of Arts - Liberal Studies, Marketing (Minor)
North Carolina A&T State University
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