Ciara Adams
West Covina,CA
Summary
Methodical Executive Vice President of Patient Care Services with passion for motivating focused teams toward goal attainment. Known for adhering to high ethical standards and embracing new challenges. Expertise in networking, contracts and negotiations and forecasting. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Vice President of Patient Care Services
West Coast Hospice Care
01.2020 - Current
- Developed comprehensive sales training programs that improved team performance and contributed to revenue growth over time.
- Secured significant cost reductions, negotiating favorable contracts with key suppliers.
- Guided development of innovative product offerings, driving market expansion and revenue growth.
- Maximized return on investment for marketing initiatives, employing data-driven strategies and continuous optimization.
- Surpassed expectations by achieving unprecedented growth in the first year of operation by effectively building high-performing teams and using analytics to measure achievable results.
- Streamlined operations for increased efficiency by identifying areas for improvement and implementing process changes.
- Elevated brand visibility, orchestrating successful rebranding campaigns that resonated with target audiences.
- Cultivated high-performance team culture, setting clear objectives and rewarding outstanding achievements.
- Optimized supply chain operations, implementing just-in-time inventory management practices.
- Assembled a team of vice president-level leaders to grow the business and develop the group.
- Facilitated cross-departmental collaboration, establishing teams to tackle complex projects and achieve company goals.
- Established a clear vision for organizational growth while developing actionable plans to achieve short-term and long-term objectives.
- Founded performance- and merit-based evaluation system to assess staff performance.
Regional Director of Patient Care Services
West Coast Hospice Care
08.2018 - 01.2020
- Visited sites periodically to view service levels and adherence to global service standards.
- Cultivated culture of innovation, encouraging exploration and implementation of forward-thinking business practices.
- Attended weekly meetings to discuss and optimize strategies.
- Achieved notable improvement in brand recognition through execution of targeted public relations and community engagement initiatives.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Enhanced team productivity by fostering collaborative work environment and implementing agile methodologies.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Led team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring, and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led restructuring of regional management team to better align with corporate goals and market demands.
Director of Clinical Services
Sanctuary Hospice
08.2014 - 07.2018
- Coordinates resource utilization, timely and appropriate care interventions and interdisciplinary communication to enhance patient and family satisfaction with adherence to company’s policy and procedure based on regulatory compliance
- Provides supervision over clinical staff of 50-60 team members in patient care, cost-effective methods, scheduling, and hospice education
- Institutes new protocols, provided staff/facility in-services, provided employee growth opportunities
- Provides education, demonstration, to patients/families and facilities
- Aided in obtaining CHAP Certification to ensure that quality of care in maintained
- Ensures that QAPI audits are completed by clinical personnel for to maintain compliance.
Clinical Supervisor
Sanctuary Hospice
07.2013 - 08.2014
- Administers medication, help manage symptoms, reassess the patient, and consult with the physician as needed
- Reviews medical diagnosis, prognosis, medications, procedures, and clinical course
- Delegates duties to clinical staff
- Provide supervisory visits to assess care provided by clinical staff
- Ensures that QAPI audits are completed by clinical personnel to maintain compliance
- Responsible for hiring staff and making necessary cutbacks to manage company budget
- Carries out other duties delegated by Director of Clinical Services
- Assesses clinical needs and provides training for staff development.
- 00Lead and directed a team of 30 clinical personnel and support staff.
- Implemented stress reduction programs for staff, leading to improved morale and reduced turnover.
- Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
Case Manager/FT
Sanctuary Hospice
12.2012 - 08.2013
- Administers medication, help manage symptoms, reassess patient and consult with physician as needed
- Participated in Interdisciplinary Team meetings to review and discuss care of patient
- QAPI participation in auditing
- Aid in admission process, ensuring safety of patient when brought onto service
- Provided wound care, dressing changes
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Per Diem Charge Nurse/Clinical Research RN
Parexel International
05.2012 - 08.2014
- Evaluated research procedures, delegated duties, reported and documented assessment in subacute/non-acute setting
- Provided up-to-date care plans with changes noted in participants
- Monitored EKG, administered medication through PO, SC, and IV routes, to study participants in a timed setting
- Assisted MD in lumbar puncture, spinal taps, and reported changes
- Provided inventory reports to assist in ordering of supplies.
Registry
MDM Staffing
04.2011 - 05.2012
- Conducts the nursing process, assessment, planning, implementation, and evaluation under the scope of the State’s Nurse Practice Act of Registered Nursing Licensure
- Provided care for patients in the Telemetry, Medical-Surgical, and Clinical Research setting at various hospital settings.
Personal Assistant to the Owner
The Social Trust Media
10.2006 - 08.2013
- Collaborated with owner to develop business improvement plans
- Management of employees (hire, training, and education)
- Project Management
- Negotiated contracts with vendors and clients
- Accounts payable
- Conducted meetings with clients and staff.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements.
- Strengthened client relationships through timely follow-ups and proactive problem-solving.
Education
Associate Science Degree in Registered Nursing - Registered Nurse
Los Angeles Trade Technical Community College
Los Angeles12.2010
Skills
- Data-driven decision-making
- Performance Analysis
- Leadership and People Development
- Strategic planning and execution
- Problem-solving aptitude
- Innovative and Visionary
- Leadership training
- Industry Networking
- Staff Guidance
- Customer care
- Strategic Partnerships
Licensurecertification
- California Registered Nurse Licensure, #796070
- RCFE Administrator - #6073224740, 05/2024
- IHI Open School Basic Certificate in Quality and Safety, 2024
- BLS Provider, 2024
- Sexual Harassment Training Certificate, 2024
- ELNEC Certificate, 2020
- California Registered Nurse Licensure, #796070
- Basic Cardiac Life Support, 03/2016
- EKG & Pharmacology, 10/2011
- Certified Phlebotomy Tech I, 08/2008
Volunteer Experience
- Glendale Community Free Health Clinic, Volunteer RN, 12/2011, 10/2012
- Come Back Kid Peer Coaching, Volunteer Peer Coach, 06/2009, 07/2012
- American Red Cross, Blood Drive Sponsor and Donor, 06/2010, 01/2012
- Community Covenant Church, Fundraiser Group, 04/2010, 01/2012
References
- Ms. Natalie Lee, VP of Patient Care Services, West Coast Hospice Care, 562-505-8621, NatalieRN1956@frontier.com
- Ms. Claire Cha, Project Manager, Apple, 818-482-1143, Clairebwcha@gmail.com
- Mr. Ethan Holtzman, Peer Coach Director, Come Back Kid Peer Coaching, 213-599-4918, Ethanholtzman@gmail.com
- Mr. Paul Sun, Business Co-Owner, The Social Trust Media, 213-271-4715, Psun@thesocialtrust.com
Affiliations
- American Nurse's Association, 2024
Languages
Korean
Native or Bilingual
Timeline
Executive Vice President of Patient Care Services
West Coast Hospice Care
01.2020 - Current
Regional Director of Patient Care Services
West Coast Hospice Care
08.2018 - 01.2020
Director of Clinical Services
Sanctuary Hospice
08.2014 - 07.2018
Clinical Supervisor
Sanctuary Hospice
07.2013 - 08.2014
Case Manager/FT
Sanctuary Hospice
12.2012 - 08.2013
Per Diem Charge Nurse/Clinical Research RN
Parexel International
05.2012 - 08.2014
Registry
MDM Staffing
04.2011 - 05.2012
Personal Assistant to the Owner
The Social Trust Media
10.2006 - 08.2013
Associate Science Degree in Registered Nursing - Registered Nurse
Los Angeles Trade Technical Community College
- Licensed Registered Nurse - #796070
- RCFE Administrator - #6073224740
- IHI Open School Basic Certificate in Quality and Safety, 2024
- BLS Provider, 2024
- Sexual Harassment Training Certificate, 2024
- ELNEC Certificate, 2020
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