Ciara Brown
Meridian,MS
Summary
Committed Emergency Medical Technician with comprehensive experience in pre-hospital emergency care. Strengths include ability to remain calm under pressure, adept at making critical decisions during emergencies, and skilled in administering lifesaving procedures while on the move. Demonstrated success in managing high-stress situations and providing patient-focused care.
Overview
14
14
years of professional experience
Work History
EMT
Metro Ambulance Services
Meridian, MS
08.2023 - Current
- Assisted in the transport of patients from accident scenes to medical facilities.
- Performed basic life support, including CPR and airway management.
- Responded to 911 calls for assistance with medical emergencies.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided emotional support to patients and their families during medical emergencies.
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
- Ensured that all safety protocols were followed when responding to emergency situations.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Licensed Insurance Agent
Dave Holloway State Farm
Meridian, MS
05.2018 - 05.2021
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Customer Service Representative
Papa John's Pizza
Meridian, MS
04.2011 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Emergency Medicine
School of EMS
Forest, MS12-2023
GED
Meridian Community College
Meridian, MS12-2010
Skills
- Radio communication
- Problem-solving
- Decision-making
- Seizure management
- Blood pressure measurement
- Team collaboration
References
References available upon request.
Timeline
EMT
Metro Ambulance Services
08.2023 - Current
Licensed Insurance Agent
Dave Holloway State Farm
05.2018 - 05.2021
Customer Service Representative
Papa John's Pizza
04.2011 - 04.2018
Emergency Medicine
School of EMS
GED
Meridian Community College
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