Ciara Cajigal
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths include ability to work with minimal supervision and an ability to maximize productivity within the work space.
Overview
5
5
years of professional experience
Work History
Curbside Personal Shopper/Customer Service Specialist
HEB
09.2022 - Current
- Handles escalated calls calmly, finding resolutions that satisfies both the company and the customer''s needs.
- Balances multiple tasks, prioritizing urgent requests without compromising overall service quality.
- Maintains high satisfaction ratings by completing orders quickly and making good selections for customers.
- Assists new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapts quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Online Seller
Depop
09.2019 - 02.2024
- Operate a small business, handling product shipment, and managing stock, sales, finances, while enhancing marketing, customer service, and communication skills
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
Student Mentor
Americorps
01.2019 - 12.2019
- Mentored and assisted 1st year college students through various processes such as financial aid assistance, time management, and application processes
- Counseled students individually and in group sessions to help promote personal and educational motivation
- Helped students develop organizational, time management and study skills
Education
Associate of Science - Health Sciences
Lone Star College
Houston, TXHigh School Diploma -
Summer Creek High School
Houston, TX05.2017
Skills
- Adaptability
- Customer Service
- Team Work
- Attention to Detail
- Time Management
- Planning and Organization
- Customer Relations
Timeline
Curbside Personal Shopper/Customer Service Specialist
HEB
09.2022 - Current
Online Seller
Depop
09.2019 - 02.2024
Student Mentor
Americorps
01.2019 - 12.2019
Associate of Science - Health Sciences
Lone Star College
High School Diploma -
Summer Creek High School
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