CIARA CAMPBELL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 10+ years in the Customer Service industry. That experience includes retail sales and management, call center work, and administrative office work.
Overview
13
13
years of professional experience
Work History
Student Accounts Assistant
Northeast College Of Health Sciences
Seneca Falls, NY
08.2023 - Current
- Service the Student Accounts office counter; answer questions, collect payments, distribute payroll checks to students
- Assists with student billing, refunds, and financial clearance for registration
- Generates reports and monitor online tuition payments
- Regulates cash drawer and prepares daily bank deposit
- Maintain office and perform general clerical duties
Library Clerk
Northeast College Of Health Sciences
Seneca Falls, NY
06.2023 - 04.2024
- Assist students and patrons with any general questions regarding library polices and procedures
- Maintain circulation desk and assist with any tasks
- Monitor library floor and commons
Customer Support Associate
Notarize
Remote
10.2022 - 12.2022
- Performed chat, email, and phone support to customers using company tools in a remote setting
- Resolved product or service questions and technical issues
- Worked with our training team to go through company policies and provide feedback
- Maintained key performance indicators while on shift to ensure customer and company satisfaction
Customer Service Specialist
CooperVision
Victor, NY
09.2021 - 06.2022
- Assisted customers with placing orders and product inquiries
- Maintained high call volume to ensure customer and company satisfaction
- Supported our Consumer Care phone line to speak with consumers regarding complaints and product questions
- Utilized company programs to document calls when needed
Documentation Compliance Auditor
Person Centered Services
11.2020 - 12.2020
- Assisted Department of Health audit and conduct research on files needed for electronic upload
- Temporary remote position
Sales Lead
The Children's Place
Waterloo, NY
12.2018 - 03.2020
- Maintained store operation with proper procedures
- Assisted customers on sales floor, and utilized point of sale system
- Helped implement store merchandising tasks and floor changes with new product
Administrative Assistant
Person Centered Services
Newark, NY
04.2019 - 12.2019
- Assisted with organization of the office and electronically filed documents for the Department of Health
- Welcome patrons into the office and answered any questions or inquiries
Sales Lead
Gymboree
Waterloo, NY
04.2018 - 12.2018
- Maintained store operations with proper procedures
- Assisted customers on the sales floor with styling and product questions
- Helped implement floor changes and marketing materials
- Started with the company as a Sales Associate and became a Sales Lead in June
Store Supervisor
Levi's
Waterloo, NY
03.2017 - 10.2017
- Assisted customers on the sales floor with styling and product questions
- Maintained store operations with proper procedures
- Handled store shipment and maintained stock room and pushed product to sales floor
- Started as a Associate Stylist in March 2017 and became a Supervisor in June
Brand Ambassador
Ralph Lauren Factory Store
Waterloo, NY
05.2011 - 12.2016
- Engaged and assisted customers on the sales floor to deliver an amazing customer experience
- Handled merchandising tasks and worked on marketing projects
- Utilized point of sale system to assist customers with purchases
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Certification in Medical Administrative Assistant -
Finger Lakes Community College
Canandaigua, NY11.2019
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY05.2015
Skills
- Excellent written and verbal communication skills
- Highly organized
- Handles escalation at best of ability
- Team Leadership
- Microsoft office experienced
- Administrative Support
Timeline
Student Accounts Assistant
Northeast College Of Health Sciences
08.2023 - Current
Library Clerk
Northeast College Of Health Sciences
06.2023 - 04.2024
Customer Support Associate
Notarize
10.2022 - 12.2022
Customer Service Specialist
CooperVision
09.2021 - 06.2022
Documentation Compliance Auditor
Person Centered Services
11.2020 - 12.2020
Administrative Assistant
Person Centered Services
04.2019 - 12.2019
Sales Lead
The Children's Place
12.2018 - 03.2020
Sales Lead
Gymboree
04.2018 - 12.2018
Store Supervisor
Levi's
03.2017 - 10.2017
Brand Ambassador
Ralph Lauren Factory Store
05.2011 - 12.2016
Certification in Medical Administrative Assistant -
Finger Lakes Community College
Associate of Arts - Liberal Arts And Sciences
Monroe Community College