Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Clawson

Columbia,MO

Summary

Positive, upbeat rugby player brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse client needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Professional

MaidPro
Columbia, MO
08.2021 - Current
  • Designed and implemented new training manual for how to train new hires.
  • Developing protocols for daily use and working face to face with clients.
  • Greeted customers and provided prompt, courteous service.
  • Developed strong relationships with customers by providing personalized attention and care.

Rugby Player

American Rugby Pro Training Center
Little Rock, AR
05.2021 - 08.2021
  • Analyzed opponent's strategy prior to each match to gain an edge.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Maintained physical fitness through regular conditioning workouts.
  • Mentored younger players on techniques and strategies of rugby.

Summer School Teacher

Kidz n Music
Boston, MA
04.2021 - 08.2021
  • Create individualized curriculum following the guidelines Boston Public Schools plans for summer school courses.
  • Conducted parent and teacher conferences when needed to discuss student progress.
  • Create music with kids and get them interested in learning and thinking creatively.
  • Implemented differentiated instruction techniques based on individual student needs.
  • Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.

Substitute Teacher

St. Joseph Public Schools
St. Joseph, MO
08.2018 - 05.2021
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Supported special needs students by providing individual instruction as needed.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.

Security Officer

Citadel Securities
Aspen, CO
01.2016 - 06.2019
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Confirmed visitor identification prior to granting entry into the building.

Manager

City Of Columbia Parks And Recreation
Columbia, MO
05.2016 - 08.2018
  • Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
  • Provided emergency medical care when needed.
  • Coordinated with local health departments to ensure compliance with state regulations.
  • Hired, scheduled and led team of lifeguards and swim instructors serving 300+ daily visitors.
  • Conducted lifeguard training sessions on water rescue techniques, first aid procedures and CPR certification requirements.

Barback

Yin Yang Night Club
Columbia, MO
04.2016 - 08.2018
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Verified visitor identification and contact details.

Student Manager

Campus Dining Services
Columbia, MO
10.2015 - 08.2018
  • Conducted regular staff meetings to provide updates on goals and objectives and discuss any issues or concerns.
  • Organized catering services for corporate meetings, private parties, weddings, and other special occasions.
  • Supervised staff of 30+ employees; trained new hires on company policies and procedures.
  • Evaluated employee performance through observations in the dining room or kitchen area.
  • Maintained compliance with local health codes and sanitation regulations.

Inbound and Outbound Warehouse Associate

MidwayUSA
Columbia, MO
11.2016 - 02.2018
  • Packed customer orders for shipment, prepared pallets for loading onto delivery trucks, and loaded outgoing packages onto conveyor belts.
  • Operated a range of machines used in material handling including manual hand tools and electric pallet jacks.
  • Identified opportunities for improvement within the warehouse operations process.
  • Stocked shelves with inventory, organized warehouse space to maximize efficiency, and labeled items accurately.
  • Ensured that all safety regulations were followed while operating machinery such as forklifts or pallet jacks.

Officer Candidate

Officer Candidate School
Quantico, VA
05.2015 - 07.2015
  • Developed strategies for mitigating risks associated with field operations.
  • Directed mission planning operations in support of given objectives in high stress environments.
  • Directed collection and organization of field intelligence and combat data to enhance troop safety and operational success.
  • Developed improvement plans to strengthen force collaboration and performance.

Sales Associate

GNC Live Well
Columbia, MO
01.2015 - 05.2015
  • Greeted customers and provided exceptional customer service.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Production Assistant

KOMU-TV
Columbia, MO
08.2014 - 05.2015
  • Maintained communication between production staff and crew members.
  • Searched news databases for film coverage.
  • Cut film and reports into trailers and voice overs.
  • Run the teleprompter for the 5 o'clock morning news show.

Lifeguard Supervisor

City Of Savannah
Savannah, MO
05.2011 - 05.2015
  • Supervised lifeguard team of 15 and assigned daily tasks.
  • Monitored daily pool activities and lifeguard performance.
  • Tested lifeguards' skillsets using scenario simulations.
  • Developed employee schedules on biweekly basis for facility open 4 months per year.
  • Trained new lifeguard staff and held weekly training sessions for existing team.

Education

Bachelor of Arts - Cultural Anthropology

University of Missouri
Columbia, MO
08.2018

Skills

  • Customer Service Excellence
  • De-Escalation Techniques
  • Payment Processing
  • Data Collection
  • Call Management
  • Scheduling
  • Report Generation
  • Conflict Mediation
  • Critical Thinking
  • Client Relations
  • Computer Proficiency
  • Spreadsheets
  • Customer Relationship Management (CRM)
  • Researching
  • Problem-Solving Abilities
  • Clerical Support
  • Active Listening
  • Travel Planning
  • Microsoft Office Expertise
  • Multi-Task Management
  • Adaptive Team Player
  • Team Development
  • Communication
  • Teamwork and Collaboration
  • First Aid/CPR
  • Google Drive
  • Adobe Creative Cloud Expertise

Timeline

Customer Service Professional

MaidPro
08.2021 - Current

Rugby Player

American Rugby Pro Training Center
05.2021 - 08.2021

Summer School Teacher

Kidz n Music
04.2021 - 08.2021

Substitute Teacher

St. Joseph Public Schools
08.2018 - 05.2021

Inbound and Outbound Warehouse Associate

MidwayUSA
11.2016 - 02.2018

Manager

City Of Columbia Parks And Recreation
05.2016 - 08.2018

Barback

Yin Yang Night Club
04.2016 - 08.2018

Security Officer

Citadel Securities
01.2016 - 06.2019

Student Manager

Campus Dining Services
10.2015 - 08.2018

Officer Candidate

Officer Candidate School
05.2015 - 07.2015

Sales Associate

GNC Live Well
01.2015 - 05.2015

Production Assistant

KOMU-TV
08.2014 - 05.2015

Lifeguard Supervisor

City Of Savannah
05.2011 - 05.2015

Bachelor of Arts - Cultural Anthropology

University of Missouri

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Ciara Clawson