Ciara Cobarras
Riverview
Summary
Detail-oriented professional with extensive experience in security monitoring, customer service, and team leadership. Known for enhancing operational efficiency through targeted training and effective communication. Committed to fostering a safe, productive environment while contributing to organizational goals.
Overview
11
11
years of professional experience
Work History
Security Officer
Hard Rock Hotel & Casino
Tampa
07.2021 - Current
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Documented incidents of property damage, theft, unauthorized presence, and unusual occurrences to enhance security protocols.
- Reported suspicious activities and persons to law enforcement.
- Responded promptly during emergency situations to manage risks effectively.
- Gathered information, identified resolutions, and logged incident reports to effectively manage and resolve complaints.
Housekeeping Room Attendant
Hard Rock Hotel & Casino
Tampa
07.2021 - 07.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms, pre-treated stains to maintain linen quality and enhance guest satisfaction.
- Restocked room supplies, including facial tissues, to provide a personal touch and improve guest experience.
- Maintained fully stocked minibars with a variety of beverages and snacks to enhance guest convenience and enjoyment.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Instructional Assistant
Florida Autism Center Of Excellence
Tampa
01.2021 - 06.2021
- Facilitated personalized and small group assistance to meet student learning objectives.
- Provided support to help students with special needs learn and grow.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Implemented behavior and academic plans while collaborating on adjustments as needed.
- Assessed student assignments for quality and completeness prior to grading.
- Maintained safety and security by overseeing students in recess environments.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Taught courses under guidance of senior instructors.
- Handled class records for attendance, assignment grades and course participation scores.
Trainer
Chick-fil-A
Tampa
07.2019 - 11.2020
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed effective training plans based on department needs and objectives.
- Adapted training plans to align with client needs while meeting timelines and budget constraints.
- Analyzed team performance to pinpoint specific areas for targeted training initiatives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Recruited and trained new members of guest service team.
- Recommended qualified candidates for key positions based on thorough assessments of staff skills and departmental requirements.
Assistant Key Holder
Dollar General Store
Riverview
12.2018 - 05.2019
- Trained team members on strategies that consistently achieved operational and sales targets.
- Oversaw employee performance, identified and resolved issues to enhance productivity.
- Delivered sales feedback to management, highlighting key concerns and trends in sales reports.
- Handled customer returns efficiently at point of sale.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable a friendly and knowledgeable attitude.
- Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Submitted reports to senior management to aid in business decision-making and planning.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Executed stock rotation by following expiration dates and company protocols.
Behavioral Health Technician
Gracepoint Wellness
Tampa
11.2017 - 11.2018
- Maintained cleanliness of facility, performed basic maintenance, and restocked supplies to ensure program readiness.
- Facilitated on-site activities, support groups and outings for clients.
- Monitored client behaviors, intervened as necessary, and coordinated with qualified personnel for effective support.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted patients with meals, ADLs, and transfers to enhance safety and overall well-being.
- Recognized individuals under the influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Team Leader
Chick-fil-A
Brandon
02.2015 - 10.2017
- Led team of 20 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Mentored and guided employees to ensure timely and accurate completion of assigned duties.
- Cross-trained team members to enhance organizational leadership support and operational continuity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cultivated strong customer relationships through positive interactions and attentive service.
- Assisted in business development initiatives and customer service operations.
Education
Bachelor of Applied Science - Public Safety Administration
St. Petersburg College
Clearwater, FL05-2026
High School Diploma -
Spoto High School
Riverview, FL06-2016
Associate of Science - Emergency Administration & Management
St. Petersburg College
Clearwater, FL04-2026
Skills
- Safety and security
- Equipment Safety
- Troubleshooting
- CPR
- Active Listening
- Communication
- Detail-Oriented
- Customer and Personal Service
- Materials Organization
- Computers and Electronics
- Writing
- Reading Comprehension
- Telecommunications
- Security screenings
- Weapons training
- Interior and exterior patrol
- Conflict de-escalation
- Team leadership
- Incident reporting
- PPE use
- Behavior assessment
Affiliations
Phi Theta Kappa International Honor Society (Executive Office)
Personal Information
Title: Public Safety and Hospitality Professional
Timeline
Security Officer
Hard Rock Hotel & Casino
07.2021 - Current
Housekeeping Room Attendant
Hard Rock Hotel & Casino
07.2021 - 07.2022
Instructional Assistant
Florida Autism Center Of Excellence
01.2021 - 06.2021
Trainer
Chick-fil-A
07.2019 - 11.2020
Assistant Key Holder
Dollar General Store
12.2018 - 05.2019
Behavioral Health Technician
Gracepoint Wellness
11.2017 - 11.2018
Team Leader
Chick-fil-A
02.2015 - 10.2017
Bachelor of Applied Science - Public Safety Administration
St. Petersburg College
High School Diploma -
Spoto High School
Associate of Science - Emergency Administration & Management
St. Petersburg College