CIARA CORR
NYC
Summary
Detail-oriented Customer Support and Client Operations professional with 8 years of experience in high-volume remote communication. Specializes in live chat support, email ticket resolution, and CRM-based case management. Effectively manages time-sensitive requests and resolves complex issues while ensuring accurate documentation.
Overview
7
7
years of professional experience
Work History
Operations & Client Support Consultant
Corr Equity Holdings
01.2024 - Current
- Manage high-volume written communication across multiple active client accounts
- Provide structured chat-style support via email, resolving service requests and operational issues
- Maintain CRM systems and ensure all case documentation is accurate and updated
- Coordinate between vendors, clients, and stakeholders for timely resolution
- Track deadlines and manage follow-ups across multiple workflows
- Deliver clear written updates on timelines and progress
- Manage multiple concurrent cases with accuracy and organization
Travel & Reservation Support Specialist (Chat/Email Support)
HotelPlanner.com
01.2022 - 01.2025
- Facilitated hotel and travel bookings by aligning options with client needs and preferences
- Used internal systems to match clients with appropriate accommodations
- Coordinated booking changes, cancellations, and inquiries to ensure client satisfaction
- Delivered prompt customer support for event-based travel needs, enhancing overall experience
- Ensured accuracy and positive customer experience
Head of Acquisitions | Client Support & Case Operations
KeyGlee Atlanta
01.2019 - 01.2024
- Coordinated issue resolution between buyers, sellers, and vendors to streamline communications and resolve conflicts efficiently
- Managed 40+ concurrent client files in CRM systems to ensure timely processing and client satisfaction
- Cultivated long-term client relationships through consistent communication to enhance client loyalty and retention
- Provided email-based customer support and follow-up workflows
- Verified documentation for accuracy and compliance
- Maintained detailed case histories and CRM updates
- Escalated complex issues through proper channels
Education
Audio Engineering - Sound Engineering
SAE
New York, NY06-2019
Skills
- Customer Support (Chat & Email)
- High-Volume Support Queues
- Issue Resolution & Escalations
- Ticketing Systems
- CRM Case Management
- SLA & Deadline Tracking
- Client Communication
- Stakeholder Engagement
- Remote Workflow Management
- Remote Collaboration Tools
- Multi-Task Workflow Management
- Workload management
- Process Organization
- Data Tracking
- Documentation accuracy
- Remote work experience
- Written communication
- Remote work experience
Training And Recognition
- Cardone Capital Sales Training Program
- Presidential Academic Achievement Award
Technical And Workflow Skills
- CRM Systems
- Ticketing Systems
- Email Support Tools
- Data Tracking
- Digital File Organization
- Remote Collaboration Tools
- Multi-Task Workflow Management
Timeline
Operations & Client Support Consultant
Corr Equity Holdings
01.2024 - Current
Travel & Reservation Support Specialist (Chat/Email Support)
HotelPlanner.com
01.2022 - 01.2025
Head of Acquisitions | Client Support & Case Operations
KeyGlee Atlanta
01.2019 - 01.2024
Audio Engineering - Sound Engineering
SAE