Clara Miller
Tomball
Summary
Detail-oriented remote support professional with experience in chat, email, ticketing systems, documentation, and data accuracy across fast-paced environments. Proven ability to manage multiple client accounts, capture and document detailed information, and support internal teams with clear written communication. Highly adaptable, organized, and well-suited for non-phone remote roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Experience Associate
Lex Reception
11.2025 - Current
- Handled high-volume inbound and outbound calls on behalf of law firms, medical offices, and professional service clients, delivering a polished and empathetic client experience.
- Served as the first point of contact for legal and medical clients, accurately capturing caller details, case information, and service requests.
- Managed live chat, phone, and written communications, adapting tone and approach based on client type and urgency.
- Scheduled appointments, routed messages, and documented detailed call notes to ensure seamless follow-up by internal teams.
- Maintained strict attention to accuracy, confidentiality, and professionalism across sensitive legal and medical interactions.
- Navigated multiple systems simultaneously while meeting productivity and quality standards in a fast-paced remote environment.
- Legal Team - AnywhereWorks
Lead Infant Room Teacher
Big Blue Marble Academy
05.2024 - 11.2025
- Maintained detailed daily records and reports for parents and administration.
- Communicated consistently with families through written updates.
- Managed schedules, compliance requirements, and classroom organization.
Customer Service Representative
Continuum Global Solutions
06.2019 - 10.2020
- Provided chat and email-based technical support for internet service customers.
- Diagnosed connectivity and equipment issues and documented resolutions in ticketing systems.
- Maintained accurate case records and followed established workflows.
- Delivered consistent written communication while meeting customer satisfaction standards.
Education
AAPC Medical Biller - Medical Biller
Coursera
01.2026 - 01.2026
High School Diploma -
Carl Wunsche Sr High School
Spring, TXSkills
- Customer Support (Chat & Email)
- Ticketing & Case Documentation
- CRM & Data Entry Accuracy
- Appointment Scheduling & Order Processing
- Multitasking in High-Volume Environments
- Written Communication & Typing Speed
- Remote Work Discipline
- Problem Solving & Attention to Detail
- Client communications
- Appointment scheduling
- Data entry
- Conflict resolution
- Customer service
- Team collaboration
- Flexible schedule
- Time management
- Multitasking and organization
- Research
- Attention to detail
- Oral communication
Certification
- CPR Certification
- First Aid Certification
Affiliations
Outside of work, I’m an avid reader and LEGO builder — hobbies that sharpen my focus, creativity, and patience. I’m eager to connect with professionals in remote client support, case management, or operations roles.
Timeline
AAPC Medical Biller - Medical Biller
Coursera
01.2026 - 01.2026
Client Experience Associate
Lex Reception
11.2025 - Current
Lead Infant Room Teacher
Big Blue Marble Academy
05.2024 - 11.2025
Customer Service Representative
Continuum Global Solutions
06.2019 - 10.2020
High School Diploma -
Carl Wunsche Sr High School