Ciara Cox
Greenville,SC
Summary
Results-driven hospitality professional with history of enhancing guest satisfaction and operational efficiency. Known for collaborative team efforts and adapting to evolving guest needs. Proficient in conflict resolution and customer service excellence, ensuring welcoming environment.
Overview
5
5
years of professional experience
Work History
Guest Services Team Member
Target
01.2025 - 01.2026
- Provided top-notch customer service across service desk, drive-up, and cashier roles.
- Assisted with inquiries, returns, and product guidance while maintaining a welcoming environment.
- Collaborated with team members to ensure smooth store operations.
- 1.5 year
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store presentation standards, ensuring a clean and organized environment.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Handled escalated issues with professionalism and diplomacy, ultimately resolving problems to the satisfaction of both parties involved.
- Resolved customer complaints professionally, restoring guest confidence in the establishment''s services.
- Trained new team members on company procedures and best practices for delivering outstanding guest experiences.
- Managed payment processing and billing inquiries, ensuring accurate charges and prompt resolution of discrepancies.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Resident Assistant (RA)
Furman University
01.2022 - 01.2024
- Supported and guided a residential community of students, fostering a safe and inclusive environment.
- Organized programs and conflict resolution initiatives to strengthen student engagement.
- Recognized with RA of the Month and Team Player Award for leadership and collaboration.
- 2 years
- Facilitated community-building events, enhancing resident engagement and fostering a supportive living environment.
- Mediated conflicts among residents, promoting healthy communication and conflict resolution strategies.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Encouraged sustainable living practices by initiating recycling programs and energy-saving challenges.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Developed and implemented educational programs on safety, wellness, and personal development for residents.
- Monitored resident behavior and well-being, ensuring adherence to university policies and maintaining a safe atmosphere.
- Collaborated with campus resources to provide support services, addressing resident needs effectively and efficiently.
Cashier
Publix
01.2022 - 01.2022
- Processed customer transactions efficiently and accurately while delivering excellent service.
- Assisted customers with product inquiries and maintained an organized checkout area.
- 3 months
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Food Runner
Topgolf
01.2021 - 01.2021
- Delivered food and beverages promptly, ensuring a positive guest experience.
- Maintained clean and safe service areas, assisting guests as needed.
- 8 months
- Delivered food and beverages promptly to guests, ensuring exceptional dining experiences.
- Collaborated with kitchen staff to synchronize orders and maintain efficient workflow.
- Assisted in training new team members on food service protocols and best practices.
- Coordinated with bartenders to ensure timely service of drink orders alongside food delivery.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Education
Bachelor of Arts - Theatre
Furman University
Greenville, SC05-2025
Skills
- Customer Service & Communication
- Leadership & Team Collaboration
- Time Management & Multitasking
- Strong empathy
- Complaint handling
- Language proficiency
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Clear communication
- Reliability