Autumn Harris
Melbourne
Summary
Experienced guest services and retail professional with a strong background in customer service, cash handling, returns processing, and regulated sales. Skilled in handling customer concerns professionally while maintaining accuracy in financial transactions and compliance procedures. Proven ability to work efficiently in fast-paced environments while delivering excellent guest experiences.
Overview
11
11
years of professional experience
Work History
Guest Services Team Member
Publix
02.2020 - 03.2025
- Managed cash handling and balanced registers accurately
- Processed returns, exchanges, and guest service transactions
- Assisted customers with Western Union services and lottery sales
- Conducted alcohol and tobacco sales while ensuring compliance with ID verification policies
- Resolved customer complaints professionally and efficiently
- Delivered high-quality customer service in a fast-paced retail environment
Guest Services Team Member
Target
11.2016 - 02.2020
- Assisted guests with purchases, returns, and service inquiries
- Handled cash transactions and maintained register accuracy
- Processed lottery, alcohol, and tobacco sales according to company policy
- Addressed customer concerns and provided effective resolutions
- Supported front-end operations and maintained a positive guest experience
Server
Cheddar's Scratch Kitchen
11.2013 - 10.2015
- Provided attentive customer service in a high-volume restaurant setting
- Managed guest orders and ensured customer satisfaction
- Processed cash and card payments accurately
- Maintained cleanliness and organization of dining areas
- Resolved guest concerns in a professional manner
Education
Associate Degree - undefined
Eastern Florida State College
05.2014
High School Diploma - undefined
Eau Gallie High School
05.2012
Skills
- Customer Service
- Cash Handling
- Returns & Exchanges
- Western Union Transactions
- Lottery Sales
- Alcohol & Tobacco Sales Compliance
- Conflict Resolution
- Point-of-Sale (POS) Systems
- Communication Skills
- Teamwork & Multitasking
Timeline
Guest Services Team Member
Publix
02.2020 - 03.2025
Guest Services Team Member
Target
11.2016 - 02.2020
Server
Cheddar's Scratch Kitchen
11.2013 - 10.2015
Associate Degree - undefined
Eastern Florida State College
High School Diploma - undefined
Eau Gallie High School