Matthias Damrau
Princeton,NJ
Summary
Experienced Guest Services Team Member at Stumpy's Hatchet House, Princeton, NJ. I bring outstanding performance when working with others to meet common goals. Eager to bring knowledge to support business and customer needs.
Launched a high quality, athletic clothing brand in February, 2023. Strong leader, problem-solver, and extremely disciplined. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Guest Services Team Member
Stumpy’s Hatchet House
01.2021 - 10.2024
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted guests with special requests, ensuring a comfortable and enjoyable stay.
- Utilized strong communication skills to effectively resolve guest complaints and concerns.
Axe Throwing Coach Team Member
Stumpys Hatchet House
10.2023 - 08.2024
- Enhanced customer satisfaction by maintaining a safe and engaging environment for all participants.
- Coordinated scheduling of leagues and tournaments, effectively managing space allocation within the facility to accommodate all needs.
- Managed inventory of equipment, ensuring proper maintenance and availability for all guests and league members.
Education
BBA - Entrepreneurship
University of Miami
Coral Gables, FL05.2028
Skills
Leadership Qualities
Disciplined
Attention to Detail
Customer Service
Decision-making capabilities
Professionalism
Self Motivation
Relationship Building
Timeline
Axe Throwing Coach Team Member
Stumpys Hatchet House
10.2023 - 08.2024
Guest Services Team Member
Stumpy’s Hatchet House
01.2021 - 10.2024
BBA - Entrepreneurship
University of Miami
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