CIARA CUMMINS
Wilsonville,OR
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to apply analytical thinking and creativity to problem-solving while delivering outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Customer Care Representative
State Farm Insurance
Wilsonville, Oregon
10.2025 - Current
- Licensed in Oregon and Washington: Property & Casualty, Life & Health.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of customer interactions in the CRM system.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Participated in team meetings to discuss service strategies and performance updates.
Office Manager and Bookkeeper
Cana's Feast Winery
Carlton, Oregon
12.2020 - 10.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Established QuickBooks accounting system to reflect accurate financial records.
- Designed and executed email marketing campaigns, achieving significant open and click-through rates.
Administrative Assistant
Cana's Feast Winery
Carlton, Oregon
05.2018 - 11.2020
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reconciled and corrected issues with financial records.
- Designed and executed email marketing campaigns, achieving significant open and click-through rates.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Front Desk Administrator
Oregon Gymnastics Academy
Beaverton, OR
01.2016 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Ensured accurate billing and payment processing, reducing errors and member disputes.
- Assisted in training new front desk agents, sharing best practices and procedures.
Education
Bachelor of Science -
Portland State University
Portland, OR01-2019
Associate of Science -
Portland Community College
Portland, OR01-2017
Skills
- Oregon and Washington: P&C license, L&H license
- Insurance software proficiency
- Email marketing strategies
- Inbound and outbound calling
- Account management
- Customer service excellence
- Records maintenance
- Telephone etiquette
Certification
- Licensed Oregon Property & Casualty Insurance Producer
- Licensed Oregon Life & Health Insurance Producer
- Licensed Washington Property & Casualty Insurance Producer
- Licensed Washington Life & Health Insurance Producer
Timeline
Licensed Customer Care Representative
State Farm Insurance
10.2025 - Current
Office Manager and Bookkeeper
Cana's Feast Winery
12.2020 - 10.2025
Administrative Assistant
Cana's Feast Winery
05.2018 - 11.2020
Front Desk Administrator
Oregon Gymnastics Academy
01.2016 - 03.2018
Bachelor of Science -
Portland State University
Associate of Science -
Portland Community College