Hanna Rucker
Benton City,WA
Summary
Experienced Bartender with extraordinary customer service skills and a motivated attitude. Knowledgeable about drink combinations and committed to serving with a smile. Adept at maintaining a clean and organized bar area and dedicated to providing customers with a warm and welcoming environment.
Overview
8
8
years of professional experience
Work History
Bartender / Day time lead
Midway Bar and Grill
Hermiston, Oregon
12.2022 - 06.2024
- Worked in close collaboration with team members to ensure customers received high-quality service
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Made friendly conversation with customers to provide enjoyable bar experience
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Collected and organized daily till totals and tips.
Office Manager
NOW Remodeling
Richland, Washington
06.2022 - 11.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Produced thorough, accurate and timely reports of project activities.
- Created spreadsheets in Excel to track data.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Bartender
Dugout Bar and Grill
Richland, Washington
03.2022 - 05.2022
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collected and organized daily till totals and tips.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Eagles Lodge
Lakeview, Oregon
08.2021 - 01.2022
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted guests with friendliness and professionalism.
Server / Hostess
Hale's Tavern
Hermiston, Oregon
11.2020 - 10.2021
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items,
- Provided excellent service and attention to customers when face-to-face or through phone.
- Created an enjoyable atmosphere by engaging in friendly conversation.
Barista
Roasters Coffee
Richland, Washington
08.2018 - 10.2020
- Gave samples of popular coffee and tea blends to create sales.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning.
- Utilized POS system to receive and process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Worked effectively in team environments to make the workplace more efficient.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Barista
Dutch Bros Coffee
Richland, WA
08.2016 - 12.2016
- Gave samples of popular coffee and tea blends to create sales.
- Developed creative recipes for signature coffees or blended drinks unique to the brand.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ground beans for espresso shots according to individual customer specifications.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Kiona Benton High School
06.2018
Certified Wildland Firefighter -
Tri-Tech Skills Center
06.2018
Skills
- Alcohol Handling License Oregon/Washington
- Food Handlers Card Oregon/Washington
- Microsoft Office Applications
- Word documents
- Excel Workbooks
- Bank Deposits
- Oregon lottery
- Pull tabs
- Band nights
- Banquet Room set up/tear down, take food/alcohol orders, make alcoholic beverages Usually worked alone for parties up to 100
- CPR Certified
Awards
Lettered in Varsity High School Rodeo
Timeline
Bartender / Day time lead
Midway Bar and Grill
12.2022 - 06.2024
Office Manager
NOW Remodeling
06.2022 - 11.2022
Bartender
Dugout Bar and Grill
03.2022 - 05.2022
Bartender
Eagles Lodge
08.2021 - 01.2022
Server / Hostess
Hale's Tavern
11.2020 - 10.2021
Barista
Roasters Coffee
08.2018 - 10.2020
Barista
Dutch Bros Coffee
08.2016 - 12.2016
High School Diploma -
Kiona Benton High School
Certified Wildland Firefighter -
Tri-Tech Skills Center