Ciara Davis
Jacksonville,FL
Summary
Seeking an entry-level position to utilize my strong communication skills and passion for patient care. I am eager to apply my knowledge of healthcare policies and regulations to ensure compliance and efficiency. Seeking a position where I can fully utilize my experience, training, and working skills and energy to contribute to profitability, teamwork, and company success, while continuing to develop and apply knowledge to support the company functionality.
Overview
13
13
years of professional experience
Work History
Caregiver
Family1st Health Services
09.2020 - 12.2024
- Provided compassionate and personalized care to patients, ensuring their physical and emotional well being
- Assisted patients with activities of daily living (ADL's), including bathing, dressing, grooming, and toileting while promoting independence and quality of life
- Maintained accurate records of patient care activities and observations in accordance with facility protocols
- Assisted in the transfer and transportation of patients using proper lifting techniques to ensure safety
- Ensured a clean and organized environment for patients by regularly sanitizing equipment and living areas
- Implemented infection control measures to prevent the spread of diseases within the facility
- Collaborated with families to provide updates on patient progress and address any concerns or questions
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Sales Agent
MCI Careers
08.2019 - 09.2020
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Social Media Analyst
Genpact
09.2018 - 08.2019
- Boosts the online presence of a company by integrating social media, search engine optimization techniques, and blogging into a brand’s identity
- In charge of removing explicit content from the internet and trained to flag any account; they may cause others to harm themselves or that may expose violence
- One goal to increase both the amount of online traffic and brand exposure through various social media outlet
Customer Service Rep
Fanatics
08.2011 - 01.2017
- Answering a high volume of inbound calls from sports fans
- Placing online orders for customers
- Answering emails from customers and potential customers inquiring about orders, items, tracking information, etc
- Providing information to the customer that was inquiring about item via phone, chat, or email
- Worked remotely for3 years
- Resolved issues, defusing irate customers, adapting to specialized software
- One goal to increase both the amount of online traffic and brand exposure through various social media outlet
Education
Some College (No Degree) -
Jersey School of Nursing
Jacksonville ,Fl05-2024
GED -
Florida State College At Jacksonville
Jacksovill,Fl05.2011
Skills
- Senior care (5 years)
- Care plan assessment
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
Timeline
Caregiver
Family1st Health Services
09.2020 - 12.2024
Sales Agent
MCI Careers
08.2019 - 09.2020
Social Media Analyst
Genpact
09.2018 - 08.2019
Customer Service Rep
Fanatics
08.2011 - 01.2017
Some College (No Degree) -
Jersey School of Nursing
GED -
Florida State College At Jacksonville
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