Quianna Wright
Saint Louis County,MO
Summary
Experienced with managing health information systems and enhancing data accuracy. Utilizes strong analytical skills to ensure compliance with healthcare regulations and improve data management processes. Knowledge of EHR systems and data privacy laws, ensuring efficient and secure patient record handling.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Ciox Health
Missouri
- Current
- Retrieve medical records for Patients upon request w/proper authorization... Take calls and walk in for medical records.. Scan in information
L1MA
The Grande at Chesterfield
Chesterfield, MO
03.2023 - Current
- Assist with daily activities, Administer Prescribed Medication, Showering/bathing assistance, update families on Residents ,call pharmacy as needed
Activities Assistant
Ballwin Ridge Health & Rehabilitation
Wildwood, MO
09.2022 - 01.2023
- Assist residents with activities, complete 1:1 activities with dementia residents, complete activity assessments for new residents
Activities Assistant
McClay Senior Care
Saint Charles, MO
10.2021 - 03.2022
- Assist residents with Activities,1:1activities dementia care
Customer Service Representative
Express Scripts
St. Louis, MO
04.2020 - 10.2021
- Handled both incoming and outgoing calls efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
LIMA
Brookdale
Saint Louis County, MO
05.2017 - 09.2019
- Assist with daily activities, Administer Prescribed Medication, Showering/bathing assistance
Direct Support Professional
Creative Concepts for Living
Saint Louis, MI
11.2016 - 05.2017
- Administer Prescribed Med, Assist with daily activities, showering/bathing assistance, money management
Home Health Care Aide
Private Duty Nursing
09.2014 - 04.2017
- Assist with daily activities, showering/bathing assistance, money management
Food Service Worker
Compass Group- Chartwells K-12 (Food Service)
09.2011 - 05.2013
- Operated kitchen equipment to prepare and serve meals efficiently.
- Assisted in food preparation and assembly to meet daily menu requirements.
- Maintained cleanliness and sanitation standards in food service areas.
- Collaborated with team members to ensure timely meal service during peak hours.
- Monitored inventory levels and reported shortages to management for replenishment.
- Provided courteous customer service while addressing dietary preferences and restrictions.
- Followed safety guidelines to minimize risks during food handling and preparation.
Daycare Assistant
Mount chapel learning center
06.2009 - 01.2011
Server
Steak N Shake Corporate
06.2003 - 04.2009
- Provided exceptional customer service in high-pressure dining environment.
- Delivered accurate order processing and efficient table management.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organization of dining area and kitchen supplies.
Education
Diploma -
Beaumont High School
06.2005
Skills
- Patient Care (5 years)
- Vital Signs (5 years)
- CPR Certified
- Time Management
- Customer Service (2 years)
- CPR (5 years)
- Receptionist (3 years)
- Caregiving (5 years)
- Vital Signs Experience
- Medication administration (6 years)
- Cold calling
- Microsoft Office
- Home Care (5 years)
- Nursing
- Dementia Care
- Senior Care (5 years)
- Alzheimer's Care (5 years)
- Food Preparation
- Meal Preparation (6 years)
- Laundry
- Memory care
- Assisted living
- Special needs
- HIPAA compliance
- Electronic health records
- Medical records indexing
- Healthcare IT systems
- Medical records storage
- Medical record retrieval
- EHR software navigation
- Medical terminology proficiency
- HIPAA compliance and regulations
- Release of information requests
- Electronic health records management
- Team management
Certification
- CPR/First Aid
- Level 1 Med Aide
- Drivers License
Timeline
L1MA
The Grande at Chesterfield
03.2023 - Current
Activities Assistant
Ballwin Ridge Health & Rehabilitation
09.2022 - 01.2023
Activities Assistant
McClay Senior Care
10.2021 - 03.2022
Customer Service Representative
Express Scripts
04.2020 - 10.2021
LIMA
Brookdale
05.2017 - 09.2019
Direct Support Professional
Creative Concepts for Living
11.2016 - 05.2017
Home Health Care Aide
Private Duty Nursing
09.2014 - 04.2017
Food Service Worker
Compass Group- Chartwells K-12 (Food Service)
09.2011 - 05.2013
Daycare Assistant
Mount chapel learning center
06.2009 - 01.2011
Server
Steak N Shake Corporate
06.2003 - 04.2009
Health Information Specialist
Ciox Health
- Current
Diploma -
Beaumont High School