Ciara Delacrausaz
West Babylon,NY
Summary
I am a motivated Health Services Administration student at James Madison University with a strong foundation in hospital operations, strategic planning, and organizational leadership. I’m passionate about improving patient experience and strengthening the systems that support high‑quality care. Through coursework and hands‑on projects, I’ve developed skills in compliance, budgeting, crisis management, and medical terminology, allowing me to bridge administrative and clinical perspectives. I’m driven to contribute to healthcare organizations that prioritize efficiency, compassion, and service excellence.
Overview
5
5
years of professional experience
Work History
Fitness Assistant
James Madison University Recreation
Harrisonburg, Virginia
03.2025 - Current
- Conducted regular cleanliness checks of gym facilities to ensure a safe and welcoming environment.
- Enforced facility policy.
- Adhered to first aid and emergency protocol
- Learned operations of 26,000 fitness center
Administrative Shadow
Virginia Department of Health
Harrisonburg, Virginia
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Aided non-English-speaking patients to their check-up rooms.
- Made administrative and professional phone calls.
- Organized medical records and maintained patient confidentiality
- Collaborated on projects to improve patient experience and efficency
Shift Lead
Old Fashioned Ice Cream Shoppe
West Babylon, New York
04.2021 - 08.2025
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted inventory checks to ensure stock levels met business demands.
- Ensured compliance with health and safety regulations during daily operations.
Education
Bachelor of Science - Health Services Administration
James Madison University
Harrisonburg, VA05-2027
Skills
- Operations coordination
- Facility management
- Team leadership
- Conflict resolution
- Health regulations
- Customer service
- Microsoft Word
- Microsoft Excel
Timeline
Fitness Assistant
James Madison University Recreation
03.2025 - Current
Administrative Shadow
Virginia Department of Health
01.2025 - Current
Shift Lead
Old Fashioned Ice Cream Shoppe
04.2021 - 08.2025
Bachelor of Science - Health Services Administration
James Madison University