Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ciara Ferguson

Roanoke,Virginia

Summary

Dynamic and dedicated professional with experience at Starbucks and Chick-fil-A, excelling in exceptional customer service and team leadership. Proven ability to maintain cleanliness and safety while training staff and managing cash handling. Recognized for fostering a positive environment and effectively resolving conflicts to enhance team performance.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
01.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Shift Leader

Chick-fil-A
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

No Degree - Criminal Justice

Radford University
Radford, VA
05-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Stay on Task
  • COommunication
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Order taking
  • Adaptive and creative
  • Cash register operation
  • Safe food handling
  • POS systems
  • Menu memorization
  • Professional demeanor
  • Conflict mediation

Certification

- Safe-Talk Certified

- Certified through REVIVE to administer naloxone



Timeline

Barista

Starbucks
01.2024 - Current

Shift Leader

Chick-fil-A
06.2021 - Current

No Degree - Criminal Justice

Radford University

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Ciara Ferguson