Ciara Fisher
Columbus,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
12
12
years of professional experience
Work History
Dietary Aide/Cook
The Landings Of Westerville
06.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Reported and documented resident changes in consumption or behaviors.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Clerk
United States Post Office
11.2012 - 01.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained filing system and organized customer documents for easy retrieval of information.
Leasing Agent
Ardent
01.2023 - 06.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Bottle Server
Truth Nightclub
05.2022 - 01.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
Education
High School Diploma - Accounting And Business Management
St. Francis DeSales High School
Columbus, OH05.2011
Skills
- Problem-Solving
- Customer Service
- Data Entry
- Bill Payment
- Accounts Receivable
- Organizational Skills
- Professionalism and Ethics
- Effective Communication
- Conflict Resolution
- Positive Attitude
- Exceptional customer service
- Efficient multitasking
- Safe Food Handling
References
Shelia Fryson
Manager
614-377-3192
Vera Mix
Manager
614-208-2697
Keishirra Copeland
Co worker
757-633-5105
Timeline
Dietary Aide/Cook
The Landings Of Westerville
06.2023 - Current
Leasing Agent
Ardent
01.2023 - 06.2023
Bottle Server
Truth Nightclub
05.2022 - 01.2023
Clerk
United States Post Office
11.2012 - 01.2023
High School Diploma - Accounting And Business Management
St. Francis DeSales High School