Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciara Fox

Cedar Rapids

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Worker

NCS PEARSPON
03.2024 - 08.2024
  • Digitized paper documents into electronic formats for standardized test administration using scanning technology.
  • Ensured clarity and precision by conducting extensive quality checks on scanned materials.
  • Regularly maintained and cleaned scanning equipment to guarantee operational efficiency.
  • Protected sensitive information by adhering to established confidentiality standards.
  • Employed various software tools to enhance document processing and handling efficiency.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Assisted in training new employees on scanner usage, contributing to a skilled workforce.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.

Account Executive

Infinity Delivers
06.2022 - 09.2023
  • Delivered empathetic support to customers facing high-stress scenarios.
  • Resolved billing and registration queries from customers and providers promptly.
  • Served as a point of communication for dispatch updates among customers, providers, and clients.
  • Monitored growth of customer base for improved service strategies.
  • Applied specific product knowledge to address inquiries or redirect accordingly.
  • Enhanced client satisfaction through effective relationship management and communication.
  • Conducted calls, both outbound and inbound, utilizing a prepared lead list for outreach efforts.
  • Identified eligible coverages while successfully upselling additional product offerings.

Education

High School Diploma -

Metro High School
01-2018

Skills

  • Client relationship building
  • Account management
  • Written and verbal communication
  • Customer service
  • Performance tracking
  • Goals and performance
  • Revenue generation
  • Active listening

Certification

  • 10x Training Certified

Timeline

Production Worker

NCS PEARSPON
03.2024 - 08.2024

Account Executive

Infinity Delivers
06.2022 - 09.2023

High School Diploma -

Metro High School

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