Ciara Godfrey
Houston
Summary
Motivated and dependable professional with experience in customer service, call center operations, and warehouse production. Proven ability to support team leadership, coordinate workflow, and maintain high performance in fast-paced environments. Strong communication, problem-solving, and training support skills with a goal of advancing into a supervisor role.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Warehouse associate (Lead Associate)
Daikin
Houston
01.2022 - Current
- Support daily operations in a high-volume production environment
- Assist supervisors with assigning tasks and monitoring workflow
- Help train new employees on procedures and safety standards
- Communicate operational issues to supervisors to prevent delays
- Troubleshoot problems and help maintain productivity goals
Inventory Control Specialist
Akzonobel
Houston
03.2019 - 12.2022
- Managed SAP inventory data and ensured accurate tracking of materials
- Conducted order tracking using Excel and maintained stock levels
- Coordinated with production teams to meet operational needs
- Maintained accurate documentation and workflow processes
Customer Care Representative
Asurion
Houston
06.2017 - 02.2019
- Provided customer support and technical assistance for device-related issues
- Resolved complaints and ensured positive customer experiences
- Maintained detailed records of customer interactions
- Achieved high customer satisfaction ratings
Customer Service Representative
NCO/APAC
Houston
04.2014 - 05.2017
- Managed high-volume inbound calls and assisted with account inquiries
- Resolved billing issues and processed payments
- Documented customer interactions and updated account information
- Escalated complex issues when necessary
Call Center Representative
G.C. Services
Houston
01.2011 - 03.2014
- Handled inbound and outbound calls regarding account support
- Assisted customers with payments and resolved concerns
- Maintained accurate records and documentation
- Followed compliance and call quality standards
Education
Westfield High School
Houston, TXSkills
- Team Leadership Support
- Employee Training & Coaching
- Call Center Operations
- Performance Monitoring
- Problem-Solving
- Communication
- Workflow Coordination
- Data Entry & Documentation
- Time Management
- Conflict Resolution
Timeline
Warehouse associate (Lead Associate)
Daikin
01.2022 - Current
Inventory Control Specialist
Akzonobel
03.2019 - 12.2022
Customer Care Representative
Asurion
06.2017 - 02.2019
Customer Service Representative
NCO/APAC
04.2014 - 05.2017
Call Center Representative
G.C. Services
01.2011 - 03.2014
Westfield High School