Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Gowins

New York

Summary

Empathetic customer service professional recognized for exceptional productivity and efficiency in task execution and specialized in conflict resolution, data entry, and customer relationship management. Possessing strong communication and problem-solving skills contributes to positive customer experiences and outcomes.

Overview

6
6
years of professional experience

Work History

Healthcare Customer Service Representative

Delta
The Bronx
12.2023 - 12.2024
  • Addressed inbound client inquiries related to services, insurance, billing, and claims.
  • Resolved customer complaints with professionalism to enhance satisfaction levels.
  • Ensured patient confidentiality in strict adherence to HIPAA regulations.
  • Updated patient files following company policies and procedural guidelines.

Insurance Customer Service Representative

ABC Corparation
New York
07.2021 - 12.2023
  • Maintained accurate records of customer interactions and transactions for reference.
  • Provided support during policy renewals and changes in coverage.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies and coverage options.

Customer Service Representative

Target
New York
02.2019 - 07.2021
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Promoted high customer satisfaction by delivering knowledgeable and friendly service.
  • Maintained a calm and professional demeanor in stressful situations to effectively diffuse tension.
  • Trained new staff on company policies and customer service procedures.
  • Answered customer inquiries, providing accurate information about products and services.

Education

High School Diploma -

High School For Teaching And Professions
Bronx New York
01-2018

Skills

  • HIPAA compliance
  • Customer inquiry resolution
  • Billing and claims processing
  • Patient file management
  • Insurance policy knowledge
  • Relationship management
  • Data entry proficiency
  • Communication skills

Timeline

Healthcare Customer Service Representative

Delta
12.2023 - 12.2024

Insurance Customer Service Representative

ABC Corparation
07.2021 - 12.2023

Customer Service Representative

Target
02.2019 - 07.2021

High School Diploma -

High School For Teaching And Professions
Ciara Gowins