Ciara Grandberry
Antioch,TN
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
6
6
years of professional experience
Work History
Client Care Coordinator
Posterity Health
04.2023 - Current
- Answering inbound calls, advising on services and path for new and retiring patients, performing insurance eligibility check each day for new and retiring patients, speaking with patients to schedule appointments, connecting with different clinics to receive referrals, hosting weekly meetings for the company, ordering lunch each day for the company, setting up conference room for meetings
Enrollment Coordinator
Monogram Health
01.2023 - 04.2023
- Calling to verify insurance, enrolling patients with beneficial benefits, making appointments/providing different services, scheduling transportations
Administration
Walmart
04.2022 - 02.2023
- Provides clerical/administrative support through generating and maintaining forms, reports, and logs via computerized management software; performing weekly inventory; tracking financial transactions; communicating with suppliers regarding equipment warranties, clerical duties (e.g., filing, keying, faxing), entering data and extracting data from multiple systems, complies with company policies, procedures, and standards of ethics and integrity, performs additional duties as assigned, includes clerical support such as Service Shop Clerks, Quality Assurance Clerks, Administration Assistant and Human Resources clerks
Social Media Coordinator
Austin Peay NPHC
08.2022 - 12.2022
- Focus on brand development, build an effective context strategy to engage with the audience, keep track of posting up to date events and future events, keep track of data and analyzing the media
Manager
Finish line
10.2021 - 02.2022
- Used customer service and communication skills to evaluate customer needs and meeting sales plans, recognized by management as a top performer, cross trained to learn all store positions, and given responsibility for managing the stockroom, and ultimately promoted to store manager, trains and coaches store associates to promote and execute team, store, and company performance, supervises shipments deliveries, transfers of merchandise, and POS in order to produce accurate inventory results, seeks to understand the customer’s needs and wants to benefit the overall customer experience, provides constructive feedback and facilitates conflict to ensure the growth and collaboration of team members, maintains both individual and shift sales, provides daily shift floor coverage, demonstrates sound understanding and judgment of store priorities
Call Center Assistant
APSU Phonathon Calling Center
08.2019 - 05.2021
- Calling alumni students and asking if they able to donate to the university and students, conducting inbound and outbound customer service calls with students, creatively problem solving, quickly assessing customer needs and providing sound solutions, providing a high-level of customer service, documenting details of all calls and customer interactions, managing through multiple systems, programs, and screens simultaneously, calling alumni students and staff keeping them updated on things going around campus
Teacher Assistant
Little Govs Child learning Center
08.2018 - 08.2019
- Offering a comprehensive, natural curriculum forged around the idea that a child’s work is play, ensuring safety amongst all the children, prepping meals according to the daycare schedule, implementing educational support for parents, field trip coordinator
Summer Program Site Manager
Star Quality Childcare Center
04.2018 - 08.2018
- Plan, implement, and prepare students using pedagogical bet practices, summer curriculum, developed Educational Pre-K curriculum to prepare students for kindergarten, student recruitment - develop partnerships with community leaders to enhance student growth, team building – implement ethics that create an environment conducive for learning, teacher retention - ensuring all teachers have the tools needed to be successful in the classroom, parent training – coordinating training events that give parents the tools needed to be successful, extracurricular activities, event coordinator - planning community events that enhance recruiting and student growth
Education
Bachelor of Science Degree - Health and Human Performance with a concentration of Healthcare Management
Austin Peay State University
Clarksville, TN12.2022
Associate of Science Degree - Health Administration
Memphis, TN05.2018
Skills
- Materials Transport
- Quality assurance standards
- POS systems expert
- Medical terminology knowledge
Organizations
- Zeta Phi Beta Sorority, Incorporated- Member
- Govs Ambassador
- Govs Program Council
- National Association for the Advancement of Colored People (NAACP)
- Confident Couture
- Intramural Sports
- Purpose on Purpose (P.O.P)
- Diamond Diva Majorette
References
Available upon request
Timeline
Client Care Coordinator
Posterity Health
04.2023 - Current
Enrollment Coordinator
Monogram Health
01.2023 - 04.2023
Social Media Coordinator
Austin Peay NPHC
08.2022 - 12.2022
Administration
Walmart
04.2022 - 02.2023
Manager
Finish line
10.2021 - 02.2022
Call Center Assistant
APSU Phonathon Calling Center
08.2019 - 05.2021
Teacher Assistant
Little Govs Child learning Center
08.2018 - 08.2019
Summer Program Site Manager
Star Quality Childcare Center
04.2018 - 08.2018
Bachelor of Science Degree - Health and Human Performance with a concentration of Healthcare Management
Austin Peay State University
Associate of Science Degree - Health Administration
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