Ciara Guerrero
Miami,FL
Summary
Excelled in customer engagement and office management, leveraging excellent communication and multitasking skills. Achieved significant milestones in team development and efficiency, embodying a commitment to excellence and a can-do attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Fan Ambassador
Inter Miami CF
03.2024 - Current
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Assistant Principal Secretary
MDCPS
07.2023 - 08.2024
- Improved working relationships with community partners by regularly attending meetings and updating stakeholders on school initiatives.
- Increased communication between school staff, parents, and students by maintaining accurate contact information and promptly addressing inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Worked closely with ESE coordinator
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Principal’s Secretary
MDCPS
07.2022 - 06.2023
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Retail Sales Associate
Frames USA Miami
05.2022 - 06.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
South Miami Senior High
Miami05-2022
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Multilingual Proficiency
- Customer Service
- Multitasking
- Team Development
- Excellent Communication
- Discretion and Confidentiality
- File Management
- Proofreading abilities
- Calendar Management
- Office Management
- Professional phone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fan Ambassador
Inter Miami CF
03.2024 - Current
Assistant Principal Secretary
MDCPS
07.2023 - 08.2024
Principal’s Secretary
MDCPS
07.2022 - 06.2023
Retail Sales Associate
Frames USA Miami
05.2022 - 06.2022
High School Diploma -
South Miami Senior High
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