Ciara Herrera-Newman
North Bergen,NJ
Summary
Results-driven Technical Support Analyst with experience in troubleshooting, remote assistance, and software configuration. Passionate about solving complex problems and enhancing user experiences. Demonstrated proficiency in rapidly identifying and resolving technical issues, whether on-site or through remote access, establishes a valuable contribution to any team.
Overview
3
3
years of professional experience
Work History
Technical Support Analyst
Internova Travel Group
11.2023 - Current
- Field incoming help requests from end users via telephone and e-mail, providing courteous assistance
- Utilize remote control software to troubleshoot and resolve user issues promptly
- Image, configure, and maintain laptops, desktops, and printers
- Support software packages, including Microsoft Office, anti-virus, backup solutions, and more.
Merchant Support Administrator
Ross Stores Inc.
01.2022 - 11.2023
- Managed purchase order entry and updates, ensuring accuracy and timeliness
- Produced and formatted weekly reports for merchandising teams
- Collaborated with Buyers and Assistant Buyers to track and communicate upcoming POs
- Input designated SKUs for markdown in merchandising systems.
Computational Research Intern
Louisiana State University
05.2021 - 08.2021
- Conducted cutting-edge computational research on fluid dynamics
- Developed and implemented advanced simulations and data analysis
- Presented research findings with strong communication skills.
Education
Bachelor of Science - Computer Science
SUNY
Potsdam
Potsdam, NYDecember 2021
Skills
- Programming Languages: Python (Expert), Java (Proficient), C (Experience)
- Tools: Git, Docker, Django, Excel, OpenFoam, ParaView, HTML
- Operating Systems: iOS, Windows, Linux
- Other: SQL, LaTex, Debugging, PyScripts
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Technical Support Analyst
Internova Travel Group
11.2023 - Current
Merchant Support Administrator
Ross Stores Inc.
01.2022 - 11.2023
Computational Research Intern
Louisiana State University
05.2021 - 08.2021
Bachelor of Science - Computer Science
SUNY
Potsdam
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