Ciara Hurtt

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.

• Scheduled patient appointments to optimize clinic workflow and enhance patient experience.
• Managed communication between patients and healthcare providers to ensure seamless information flow.
• Developed proficiency in electronic health record systems to maintain accurate scheduling records.
• Coordinated with medical staff to confirm availability of resources for surgical procedures.
• Assisted patients in understanding pre-operative requirements and addressed any inquiries effectively.
• Streamlined appointment processes, reducing scheduling conflicts and improving operational efficiency.
• Monitored daily schedules, adjusting as necessary to accommodate urgent cases and changes in availability.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Verified insurance coverage and obtained pre-authorizations.

• Led team in achieving operational goals and enhancing customer satisfaction through effective service training.
• Streamlined inventory management processes, ensuring optimal stock levels and timely product availability.
• Developed and implemented promotional strategies to boost client engagement and increase membership sales.
• Oversaw daily operations, maintaining compliance with health and safety regulations across all locations.
• Trained and mentored staff on best practices for customer service and product knowledge enhancement.
• Analyzed sales data to identify trends, driving strategic decisions for improved performance outcomes.
• Fostered a positive work environment through team-building initiatives and employee recognition programs.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

• Greeted patients and visitors, providing exceptional customer service in fast-paced environment.
• Managed appointment scheduling, ensuring efficient use of physician time and resources.
• Maintained organized patient records using electronic health record systems.
• Facilitated communication between patients and medical staff to enhance care coordination.
• Processed incoming calls and inquiries, directing them to appropriate departments promptly.
• Assisted in billing procedures, verifying insurance information for accuracy and completeness.
• Handled confidential patient information with discretion, adhering to HIPAA regulations.
• Developed office protocols that improved patient flow and reduced wait times significantly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.