Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Judkins

Spanaway,WA

Summary

Dynamic Medical Records Manager with expertise in electronic health record management at North Auburn Rehab & Health. Proven track record in optimizing workflows and enhancing patient relations. Strong understanding of medical terminology and strategic decision-making skills, ensuring compliance with regulations while improving operational efficiency. Committed to maintaining confidentiality and accuracy in all records.

Overview

7
7
years of professional experience

Work History

Medical Records Retrieval Specialist

Optum, UnitedHealth Group
02.2024 - 11.2024
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal HIPAA laws.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Medical Records Auditor

CIOX HEALTH, Health Information Managment
02.2023 - 11.2023
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Input data into computer programs and filing systems.
  • Verified accuracy of patient information in medical records.
  • Researched and resolved medical record discrepancies.
  • Processed and tracked requests for medical records from external organizations.

Medical Administrative Assistant

DaVita
05.2022 - 02.2023
  • Refined the digital process of the Integrated Kidney Care (IKC)'s government program.
  • Communicated electronically with internal and external healthcare providers to retrieve an upload medical records into their electronic medical record (EMR) system.
  • Verified consents and on boarding paperwork for completeness, accuracy, and compliance with regulations before uploading them into patient's medical records.
  • Performed audits of patient forms and consents previously uploaded into medical records.
  • Uploaded complete PHQ-9 and Patient Activation Measure (PAM) health and depression screenings, and requested incomplete screenings to be redone.

Medical Records Manager

North Auburn Rehab & Health
02.2021 - 04.2022
  • Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel and enforced participation in exercises focused on developing key skills.
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
  • Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
  • Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
  • Liaised with nursing staff to discuss medical records and budget issues.
  • Identified new methods to optimize medical records management.
  • Input data into computer programs and filing systems.

Access Care Representative

Providence Health & Services
02.2018 - 02.2020
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.


Education

GED -

Highline College
Seattle, WA
06-2005

Skills

  • Electronic health record management
  • Workflow improvement practices
  • Strong understanding of medical terminology
  • Strategic decision-making

Timeline

Medical Records Retrieval Specialist

Optum, UnitedHealth Group
02.2024 - 11.2024

Medical Records Auditor

CIOX HEALTH, Health Information Managment
02.2023 - 11.2023

Medical Administrative Assistant

DaVita
05.2022 - 02.2023

Medical Records Manager

North Auburn Rehab & Health
02.2021 - 04.2022

Access Care Representative

Providence Health & Services
02.2018 - 02.2020

GED -

Highline College

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Ciara Judkins