Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ciara Lewis

Greenville,NC

Summary

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Overview

10
10
years of professional experience

Work History

Quality Control Technician

Wayne Sanderson
Kinston, NC
06.2023 - Current
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
  • Received and inspected raw materials.
  • Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
  • Maintained accurate records on product inspection results and reported findings to management team.

Lead Teacher, Two-Year-Olds Classroom

Head Start Program
Edenton, NC
09.2021 - 02.2023
  • Developed instructional materials and products for technology-based redesign of courses.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Involved parents in student learning to increase family interaction and student support.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.

Cashier

McDonald's
Kinston, NC
05.2014 - 07.2017
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Offered customers carry-out service at completion of transaction.
  • Maintained work area and kept cash drawer organized.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Ayden-Grifton High School
Ayden, NC
06-2007

Associate of Arts - Early Childhood Education

Pitt Community College
Winterville, NC

Skills

  • Excellent verbal and written communication skills; active listening and empathy in customer interactions
  • Proficient in using CRM software and virtual communication tools
  • Strong problem solving and conflict resolution abilities
  • Self-motivated and adept at time management in a remote setting
  • Adaptability to changing customer demands and expectations

References

References available upon request.

Timeline

Quality Control Technician

Wayne Sanderson
06.2023 - Current

Lead Teacher, Two-Year-Olds Classroom

Head Start Program
09.2021 - 02.2023

Cashier

McDonald's
05.2014 - 07.2017

High School Diploma -

Ayden-Grifton High School

Associate of Arts - Early Childhood Education

Pitt Community College

Similar Profiles

CREATE PROFILE
Ciara Lewis