Marie West
Austell,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
Homechef
Lithia Springs, GA
08.2023 - 11.2024
- Performed routine examinations of products to ensure compliance with standards.
- Applied precision tools like calipers and micrometers in measurement tasks.
- Collaborated with teams to identify and correct defects.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Formulated strategies to address repeated quality issues.
Customer Service Representative
Accenture (MDOL) Remote
Austell, GA
03.2021 - 04.2024
- Successfully diffused complex, stressful scenarios.
- Effectively found satisfactory solutions for escalated inquiries, maintaining balance between customer contentment and company interests.
- Provided expert consultation regarding eligibility for unemployment benefits with Maryland's department.
- Adjudicated claims with high accuracy.
- Managed up to 100 daily inquiries and complaints.
Onsite Sales Manager
Century Communities
Norcross, GA
08.2017 - 01.2021
- Supported clients through the process of new home purchases.
- Promoted active listings through social media marketing, open houses and newsletters.
- Employed Microsoft Office Suite and Salesforce CRM to monitor leads.
- Promoted amenities and lifestyle advantages of the new home development.
- Showcased presence at significant conferences to expand professional network.
- Consistently achieved a 98% monthly goal completion rate.
New Home Sales Consultant
Kerley Family Homes
Marietta, GA
08.2014 - 08.2017
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Education
License - Real Estate
Barney Fletcher Real Estate
Skills
- Complaint resolution
- Account updating
- Member account management
- Microsoft office expertise
- Verbal and written communication
- Active listening
Timeline
Quality Control Technician
Homechef
08.2023 - 11.2024
Customer Service Representative
Accenture (MDOL) Remote
03.2021 - 04.2024
Onsite Sales Manager
Century Communities
08.2017 - 01.2021
New Home Sales Consultant
Kerley Family Homes
08.2014 - 08.2017
License - Real Estate
Barney Fletcher Real Estate
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