Lina Correa Herrera
San Antonio,TX
Summary
Customer-focused Business Administration professional with experience in customer service, quality control, and administrative support. Skilled in resolving customer issues while ensuring compliance with quality standards and operational procedures. Detail-oriented and highly organized, with a strong ability to monitor processes, maintain accuracy, and deliver high-quality service in fast-paced environments. Known for strong communication, problem-solving skills, and a commitment to customer satisfaction and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Goodheart Brand Specialty food
San Antonio, Texas
01.2024 - Current
- Conduct pre-operational inspections ensuring sanitation and safety standards.
- Monitor production processes including temperatures, packaging integrity, and labeling accuracy.
- Maintain traceability records and document quality inspections.
- Communicate with production teams and supervisors to resolve quality issues.
- Verify product weights, metal detection systems, and allergen control procedures.
- Support internal quality issues and maintain compliance with food safety regulations.
Lead Kitchen Assistant
SCUC-ISD School District
Texas
02.2023 - 09.2023
- Supported operations of a high-volume school cafeteria serving hundreds of students.
- Maintained sanitation records and ensured hygiene compliance.
- Assisted with inventory control, food preparation, and meal service.
- Engaged with supervisors and staff to streamline operational processes and enhance productivity.
Digital Printer Operator
Print-EC LLC
Schertz, TX
01.2022 - 12.2022
- Operated digital printing equipment to produce high-quality prints on various materials.
- Monitored print production processes to ensure consistency and adherence to quality standards.
- Collaborated with design teams to troubleshoot and resolve printing issues efficiently.
- Maintained inventory of printing supplies, ensuring availability for uninterrupted operations.
Customer Service Assistant
Health Care Center
Colombia
04.2019 - 03.2020
- Provided customer support assisting patients with appointments and inquiries.
- Explained clinic services and administrative procedures.
- Maintained patient records and updated administrative documentation.
- Coordinated scheduling and confirmed medical appointments.
- Handled confidential information following privacy protocols.
- Resolved service concerns ensuring positive patient experience.
Administrative Archive Assistant
Army Battalion
Colombia
05.2018 - 02.2019
- Organized confidential administrative and military records.
- Maintained document filing systems and archives.
- Assisted personnel with document retrieval and administrative tasks.
- Verified record accuracy and ensured secure storage of files.
Education
High School Diploma -
Gimnasio Interactivo Kaizen
Villavicencio, ColombiaBachelor’s Degree - Business Administration
Universidad Nacional Abierta Y A Distancia (UNAD)
Colombia04.2024
Skills
- Customer Service & Client Support
- Quality Control & Compliance
- Attention to Detail
- Documentation & Reporting
- Process Monitoring
- Microsoft Office (Excel, Word, Outlook)
- Administrative Support
- Team Collaboration
- Problem Solving
- Professional Communication
- Complaint Resolution
- Data Entry & Record Management
Certification
- Texas Food Handler Certificate — 2023
- Business Management Course — 2022
- Professional Communication (Oral and Written)
LANGUAGES
Spanish — Native
English — Intermediate (strong comprehension)
Timeline
Quality Control Technician
Goodheart Brand Specialty food
01.2024 - Current
Lead Kitchen Assistant
SCUC-ISD School District
02.2023 - 09.2023
Digital Printer Operator
Print-EC LLC
01.2022 - 12.2022
Customer Service Assistant
Health Care Center
04.2019 - 03.2020
Administrative Archive Assistant
Army Battalion
05.2018 - 02.2019
High School Diploma -
Gimnasio Interactivo Kaizen
Bachelor’s Degree - Business Administration
Universidad Nacional Abierta Y A Distancia (UNAD)