STARR RICHARDSON
Milwaukee,WI
Summary
Purpose-driven professional with experience in operations, program coordination, and service delivery, committed to building equitable access to technology and workforce opportunities. Brings a track record of managing workflows, supporting teams, and engaging stakeholders in mission-driven environments. Currently developing technical and leadership skills through a workforce development program, with a focus on contributing to inclusive, community-centered tech ecosystems.
Overview
15
15
years of professional experience
Work History
Quality Control Technician
Walbec Group
07.2024 - Current
- Conduct quality control testing on construction materials to ensure compliance with project specifications and regulatory standards
- Track, analyze, and document field data to support project reporting and decision-making
- Identify quality risks and escalate issues early to prevent project delays and rework
- Coordinate with engineers, supervisors, and field teams to maintain alignment on deliverables
- Manage multiple job sites simultaneously, ensuring timely inspections and reporting
- Maintain detailed documentation to support audits, compliance, and project transparency
- Support project execution by communicating updates and coordinating field activities across teams.
Technology, Business & Leadership Program
i.c.stars
01.2026 - 04.2026
- Collaborate in Agile teams to deliver client-based technology solutions
- Contribute to project planning, task tracking, and stakeholder presentations
- Gain hands-on experience in project management methodologies, business analysis, and technical development
- Strengthening leadership, problem-solving, and technical skills through hands-on project work
- Foster collaboration and team alignment, balancing project goals with positive, supportive leadership.
Insurance Counselor II
DaVita Dialysis
11.2019 - 12.2023
- Coordinated complex insurance workflows and cross-functional stakeholder communication to ensure project and process success
- Identified inefficiencies and implemented process improvements to increase operational effectiveness
- Produced monthly reports and tracked key performance metrics to support project planning and informed decisions
- Built strong, trust-based relationships with patients, team members, and leadership to enhance collaboration
- Supported onboarding, training, and team development initiatives, fostering a positive and efficient work environment.
Medicare Advantage Advocate
UnitedHealthcare
05.2017 - 11.2019
- Resolved high-volume customer inquiries, improving response efficiency and customer satisfaction
- Partnered with healthcare providers and internal teams to deliver timely solutions
- Guided adoption of digital tools by guiding users through system navigation and self-service options.
Package Center Supervisor
United Parcel Service (UPS)
03.2011 - 01.2017
- Led daily operations for a team of 20+ employees, ensuring productivity, safety, and performance targets were met
- Managed scheduling, payroll, and operational reporting for leadership review
- Resolved escalated operational issues, minimizing disruptions and maintaining service standards
- Streamlined workflow efficiency through team coordination and process organization.
Education
High School Diploma -
John Marshall High School
01-2000
Skills
- Community Program Coordination & Workflow Management
- Stakeholder Communication & Community Partnership Collaboration
- Time Management & Prioritization in Multi-Site Service Environments
- Risk Identification, Client Advocacy & Issue Resolution
- Process Improvement to Enhance Community Services & Access
- Data Tracking, Reporting & Documentation for Program Outcomes
- Team Leadership & Support for Community-Focused Initiatives
- Customer Experience, Client Support & Escalation Handling in Service Settings
Timeline
Technology, Business & Leadership Program
i.c.stars
01.2026 - 04.2026
Quality Control Technician
Walbec Group
07.2024 - Current
Insurance Counselor II
DaVita Dialysis
11.2019 - 12.2023
Medicare Advantage Advocate
UnitedHealthcare
05.2017 - 11.2019
Package Center Supervisor
United Parcel Service (UPS)
03.2011 - 01.2017
High School Diploma -
John Marshall High School