Ciara Martinez
Goodyear,AZ
Summary
Highly organized and personable in the hospitality industry providing exceptional customer service and great dining experience in a fast pace establishment. Having an in-depth understanding of tasks, responsibilities and skills involved in customer service work.
Overview
11
11
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
ColdBeers & CheeseBurgers
08.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Majerle's Sports Grill
02.2020 - 06.2022
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Twin Peaks Restaurants
03.2019 - 07.2021
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained 7 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Whiskey Rose - Westgate Az
01.2017 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers.
Hostess
Calico Jack's Glendale
04.2015 - 01.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned customers to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Nightlife- took cover charges from customers.
Sales Associate
Rue 21
02.2014 - 04.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Cash Handling
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ12.2021
Skills
- Interpersonal Relationships
- Time Management
- Self-Motivated
- Outgoing
- Leadership
- Problem-Solving
- Strong Work Ethic
Timeline
Bartender
ColdBeers & CheeseBurgers
08.2023 - 08.2024
Server
BJ's Restaurant & Brewhouse
02.2022 - Current
Bartender
Majerle's Sports Grill
02.2020 - 06.2022
Bartender
Twin Peaks Restaurants
03.2019 - 07.2021
Server
Whiskey Rose - Westgate Az
01.2017 - 02.2018
Hostess
Calico Jack's Glendale
04.2015 - 01.2017
Sales Associate
Rue 21
02.2014 - 04.2015
Bachelor of Science - Biological Sciences
Arizona State University
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