Ciara Martinez
Finley Distributing
Tucson,Arizona
14
years of professional experience
Customer-Focused Professional experienced in delivering exceptional service in fast-paced, public-facing environments. Fostered teamwork and adaptability to enhance operations and improve passenger experiences. Managed conflict resolution and emergency response with a calm demeanor, building trust and cooperation among colleagues and passengers.
Work History
MARKETING & OPERATIONS COORDINATOR
1 Year- Delivered customer service at high-volume beverage and promotional events, engaging guests from diverse backgrounds to foster a welcoming atmosphere.
- Provided customer-facing service at high-volume beverage and promotional events, interacting with guests across diverse ages, backgrounds, and cultures while creating a welcoming and professional experience.
- Tailored communication and service style to suit various guest personalities and situations, collaborating effectively with team members, vendors, and business partners.
- Coordinated event logistics, schedules, inventory, and vendor relationships, efficiently managing operational needs and adapting to changing priorities.
FAMILY SERVICES OPERATIONS COORDINATOR
2 Years- Coordinated communication among agencies, leadership, internal teams, and families to enhance support for client services.
- Coordinated communication among agencies, leadership, internal teams, and families to support client services.
- Ensured safe environments for families, children, and multidisciplinary providers through clear communication and responsiveness to changing needs and priorities.
- Managed confidential client records and compliance documentation with accuracy, discretion, and attention to detail.
- Managed multiple time-sensitive responsibilities while delivering professional, organized, and compassionate service.
CASE MANAGEMENT & SYSTEMS LEAD
10 Years- Managed high-conflict, emotionally sensitive situations with families, foster parents, attorneys, judges, and service providers, maintaining professionalism and focus on solutions.
- De-escalated difficult interactions by adapting communication styles to meet the needs and perspectives of diverse individuals.
- Coordinated communication among families, agencies, and internal teams to address concerns and enhance client services.
- Managed incidents and emergencies effectively to minimize disruption.
ARIZONA STATE REPRESENTATIVE
13 Years- Represented organization at conferences, medical facilities, and community events, supporting families from diverse backgrounds.
- Coordinated statewide outreach, communications, scheduling, and event logistics, adapting to changing environments and priorities to maximize engagement.
- Built relationships with families, medical professionals, community partners, and organizational stakeholders.
- Engaged with public in various settings, fostering understanding through empathy, professionalism, and clear communication.
Education
High School Diploma
Skills
Safety and confidentiality
Customer experience
Crisis Communication
Event Logistics Coordination
Professional communication
Emergency management
Conflict resolution
Project Management
First aid
Physical stamina
Strong work ethic
Customer service
Timeline
MARKETING & OPERATIONS COORDINATOR
Finley Distributing
01.2025 - 01.2026Read More
FAMILY SERVICES OPERATIONS COORDINATOR
All In The Family
01.2023 - 01.2025Read More
CASE MANAGEMENT & SYSTEMS LEAD
A Place to Call Home
01.2015 - 01.2025Read More
ARIZONA STATE REPRESENTATIVE
RettSyndrome.org
01.2012 - 01.2025Read More
Marana High School
High School Diploma
Read More