Ciara Masselink
Grand Rapids,USA
Summary
Proactive professional with strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and ability to learn quickly. Thrives in independent environments while effectively contributing to team objectives and organizational goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Corewell Health
Grand Rapids, USA
09.2022 - Current
- Managed high volume of customer inquiries through phone, email, and in-person, delivering timely and effective support.
- Handled high volume of customer inquiries via phone, email, and in-person, ensuring customer needs were met efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Resolved customer complaints and disputes promptly, improving overall customer satisfaction.
- Addressed and resolved customer complaints and disputes promptly, enhancing customer satisfaction.
- Provided accurate translation and interpretation services for English-speaking and [languages]-speaking patients, facilitating effective communication.
Volunteer
Jehovah's Witnesses
Grand Rapids, USA
01.2020 - Current
- Assessed individual reading levels, tailoring instruction to meet diverse student needs and promote literacy growth.
- Guided students of all ages to master reading skills and enhance understanding of literary texts, fostering a love for reading.
- Conducted bilingual literacy and public speaking sessions, empowering children and adults in Mexico to develop communication skills.
Spanish Interpreter
Associated language consultants
Grand Rapids, USA
04.2022 - 09.2022
- Performed simultaneous translation during conferences and meetings held in both languages.
- Interpreted phone conversations, facilitating clear communication between individuals speaking different languages.
- Facilitated clear communication during phone conversations between individuals speaking different languages.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Drafted written translations of oral statements made by individuals or groups.
- Delivered contextual information to enhance understanding of translations and ensure clarity.
- Advised clients on cultural differences to enhance communication effectiveness across diverse backgrounds.
- Maintained confidentiality of data during interpreting sessions due to the sensitive nature of discussions.
Education
High School Diploma -
Prepa Abierta SEG
Guanajuato, México08-2025
TESOL/TEFL 120 - Hours - Teaching English To Speakers of Other Languages
World TESOL Academy
MichiganSkills
- Early literacy development
- Phonics methods
- Foundational reading skills
- Alphabet recognition
- Basic writing practice
- Call Management
- Inbound and Outbound Calling
- Microsoft Excel
- Customer service
- Interpersonal skills
- Translating
- Interpreting
- Spanish
- Knowledge of insurance policies
- Attention to detail
- Accuracy
- Teamwork
- Independent work
- Time management
- Prioritization
- Self-motivated
- Driven
Certification
TESOL Certified
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Volunteer Experience
- Coordinated training sessions for new volunteers, enhancing their integration into the organization.
- Organized community outreach events to promote educational programs and resources.
- Used strong interpersonal communication skills to convey information to others.
Timeline
Customer Service Representative
Corewell Health
09.2022 - Current
Spanish Interpreter
Associated language consultants
04.2022 - 09.2022
Volunteer
Jehovah's Witnesses
01.2020 - Current
High School Diploma -
Prepa Abierta SEG
TESOL/TEFL 120 - Hours - Teaching English To Speakers of Other Languages
World TESOL Academy