Ciara McGinnis
Delano,TN
Overview
10
10
years of professional experience
Work History
Whirlpool Corporate Safety
Whirlpool Call Center
10.2017 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Paw Prints Veterinary Clinic Llc
01.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Farm Bureau Insurance
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Cleveland High School
Cleveland, TN05.2015
Timeline
Customer Service Representative
Farm Bureau Insurance
04.2022 - Current
Whirlpool Corporate Safety
Whirlpool Call Center
10.2017 - 09.2021
Assistant Manager
Paw Prints Veterinary Clinic Llc
01.2016 - 07.2017
High School Diploma -
Cleveland High School