Ciara Mcmath
Davenport,IA
Summary
Dynamic and dedicated professional with a strong background in customer service at Culver's Restaurant. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in teamwork and collaboration, with a flexible schedule and leadership qualities that drive team performance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Member
Culver's Restaurant
Bettendorf, IA
05.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Operated kitchen equipment safely and efficiently in food preparation.
- Assisted team members during peak hours to maintain workflow efficiency.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with team to ensure timely delivery of meals to guests.
- Trained new employees on operational procedures and customer service expectations.
- Resolved customer inquiries and complaints effectively to promote satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Sales Associate
Dollar Tree
Bettendorf, IA
05.2024 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory restocking to maintain product availability on sales floor.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Ensured store cleanliness and organization to create a welcoming environment for shoppers.
- Trained new associates on operational procedures and customer service standards.
- Resolved customer complaints effectively, contributing to overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Bettendorf High School
Bettendorf, IASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Leadership qualities
- Flexible schedule
- Organizing work stations
Timeline
Team Member
Culver's Restaurant
05.2025 - Current
Sales Associate
Dollar Tree
05.2024 - 11.2024
High School Diploma -
Bettendorf High School