CIARA MICHAUX
Summary
To secure a position where my leadership, analytical, integrity, and interpersonal skills can be utilized to advance my community.
Overview
13
13
years of professional experience
Work History
Account Receivable
Slatter Management
12.2023 - Current
- Processing invoices, payments (checks), and receipts for managed properties
- Generating and mailing billing statements
- Going over closing statements and resale
- Preparing documents and reports for internal or external audits
Credit Assistance
Bank of America
08.2021 - 12.2023
- Reach out to delinquent clients to secure payment and determine reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner
- Determine the right solution for the client while staying within collections compliance guidelines
Small Business
Wells Fargo Corporation
04.2019 - 08.2021
- Assisted with opening and closing the client's business and personal accounts
- Handled escalated calls by assisting clients with fraud prevention, processing claims, and resolving disputes
- Processed check orders for clients and managed calls addressing account adjustments, online issues, and money transfers
- Linking cards and accounts, facilitated credit limit increases.
- Authorized fee reimbursements
- Actively mentor and train new trainees to ensure comprehensive onboarding and ongoing development
Mortgage Servicing
Truist Corporation
01.2017 - 04.2019
- Discussed clients' mortgage account status, including insurance, principal, and escrow details
- Assisted clients with making payments and payoffs on their mortgages
- Processing payment reversals and fee reimbursement
- Managed escalated calls, resolving complex issues efficiently to ensure customer satisfaction and maintain service quality
- Supported in-branch representatives in assisting clients to enhance customer service and satisfaction
- Actively mentor and train new trainees to ensure comprehensive onboarding and ongoing development
Customer Care
Aerotek/ Labcorp
08.2016 - 01.2017
- Managed inbound and outbound communication across various channels, including phone, chat, and email
- Provided assistance to customers in scheduling prescription pickups and refills
- Assisted customers with obtaining and applying RX discounts
Healthcare Advocate Concierge
Aetna
03.2014 - 08.2016
- Help customers understand their benefits and give them the tools to make more informed decisions about their health care
- Assisted customers with locating providers in their area and planning for upcoming treatments
- Assisted customers with enrolling and understanding their benefits
Nutritional Ambassador
Moses H. Cone Hospital
01.2012 - 03.2014
- Visited patients twice daily to configure and adjust dietary plans according to their health needs
- Delivered meals to patients twice daily, ensuring timely and accurate service
- Provided exceptional patient care and service, fostering strong, trusting relationships and ensuring a positive healthcare experience
Education
High school Diploma -
Southwest Guilford High School
Associates Degree - Business
Guilford Technical Community College
Skills
- Analytical and Critical Thinking
- Customer Interaction
- Account Management
- Inbound and Outbound Calling
- Exceptional Communication
- Data Entry
- Time Management
- Complaint Escalation
- Leadership
- Active Listening
- Business Management
- Microsoft Office
- Loan Servicing
- Multitasking
- Navigation
- Financial/Credit Assistance
Timeline
Account Receivable
Slatter Management
12.2023 - Current
Credit Assistance
Bank of America
08.2021 - 12.2023
Small Business
Wells Fargo Corporation
04.2019 - 08.2021
Mortgage Servicing
Truist Corporation
01.2017 - 04.2019
Customer Care
Aerotek/ Labcorp
08.2016 - 01.2017
Healthcare Advocate Concierge
Aetna
03.2014 - 08.2016
Nutritional Ambassador
Moses H. Cone Hospital
01.2012 - 03.2014
High school Diploma -
Southwest Guilford High School
Associates Degree - Business
Guilford Technical Community College