Mychaela Ronnie
Altamonte Springs,FL
Summary
Experienced, knowledgeable, and highly motivated accounts receivable seeks position in order to make a positive contribution to the workplace. Seeking an CSR position with a great company where organization, communication, and accounting skills can be a great benefit for the business.
Overview
5
5
years of professional experience
Work History
Account Receivable
Sentry Management, Inc.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Solicit sales of new or additional services or products
- Order tests that could determine the causes of product malfunctions
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Insurance Policy Rep.
Convergys
- Deliver prepared account information talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of specific individuals
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Answer telephone calls from potential customers who have been solicited through advertisements
- Telephone or write letters to respond to correspondence from customers or to follow up initial contacts
- Maintain records of contacts, accounts, and orders.
Customer Service Representative
Qualfon
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Order Processor
ADCOMM
04.2019 - 06.2019
- Script Oriented
- Professional
- Respectful
- Time Managed
- Set Up Installation Payments for Direct TV and AT&T
- Set up equipment needed for customers registering with AT&T and Direct TV
- Dealing with Socials and Credit Card Numbers.
Burger King
11.2018 - 04.2019
- Take orders/Work cashier
- Clean store
- Work under in a timely manner
- Time managed
- Organized
- Cleanly
- Presentable.
Education
Skills
- Analytical Thinking
- Financial Reporting
- Time Management
- Adaptability
- Problem Solving
- Conflict Resolution
- Customer Service
- Professionalism
- Active Listening
Key Qualifications
- Customer and Personal Service
- Clerical
- Data Entry
- Cash Checks to Banks
- Refunds to Homeowners
- Money Transfers
- Computers and Electronics
- Active Listening
- Reading Comprehension
- Typing 75 WPM
- Speech Clarity
- Oral Comprehension
Timeline
Customer Service Representative
Qualfon
08.2022 - Current
Order Processor
ADCOMM
04.2019 - 06.2019
Burger King
11.2018 - 04.2019
Account Receivable
Sentry Management, Inc.
Insurance Policy Rep.
Convergys
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