Ciara Miranda
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Ciocca Automotive, enhancing brand visibility and client engagement through innovative marketing strategies and performance metrics. Excelled in staff development and conflict resolution at Primo Produce, demonstrating exceptional training and relationship-building skills. Achieved significant improvements in customer satisfaction and team performance, embodying a commitment to excellence and accountability.
Overview
9
9
years of professional experience
Work History
Business Development Director
Ciocca Automotive
04.2019 - Current
- Spearheaded innovative marketing strategies to elevate brand awareness and attract potential clients
- Established clear performance metrics for the Business Development team that encouraged accountability and fostered a results-oriented work environment.
Supervisor
Primo Produce
08.2018 - 04.2019
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Head Waitress
Papa Santos
08.2015 - 08.2018
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
Education
Sociology
Indiana University of Pennsylvania
Indiana, PA2020
Skills
- Customer Engagement
- Training and mentoring
- Relationship building and rapport
- Client Engagement
Timeline
Business Development Director
Ciocca Automotive
04.2019 - Current
Supervisor
Primo Produce
08.2018 - 04.2019
Head Waitress
Papa Santos
08.2015 - 08.2018
Sociology
Indiana University of Pennsylvania
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