Ciara Owens
Lewisville,TX
Summary
Well-qualified Human Resource Manager with proven success in improving operations and solving problems. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and training development. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resource & Payroll Manager
Affinity Health Partners Inc
Plano, Texas
08.2021 - 06.2022
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 50 new employees.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed time records for 340 employees to verify accuracy of information.
- Instructed senior leaders on appropriate employee corrective steps.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
HCM Consultant & Payroll Software Account Manager
Paycom
Irving, TX
05.2019 - 07.2021
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Single point of contact for nearly 180 clients.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Provided proactive customer service for all HCM products, as well as client training, technical support, and payroll processing.
- Achieved 100% client retention every quarter while consistently exceeding internal expectations.
- Supported clients by leveraging the Paycom system to assist with projects such as, acquisitions, furloughs, audits, open enrollment, quarter-end, year-end reporting.
- Hosted training sessions to walk clients through solutions, product updates, and to strengthen their confidence using Paycom software.
Client Banking Service Specialist & Team Lead
Charles Schwab
Westlake, TX
08.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Reviewed and analyzed new Checking/Savings accounts to confirm the validity of the applicant and activity and taking the appropriate actions on accounts with potential risk to the company.
- Consistently exceeded challenging targets and won awards for outstanding performance, including the Top Performer Award across seven consecutive months.
- Proactively accessed team development needs, provide suggestions, and implement a plan of action for a resolution.
- Appropriately assessed risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Charles Schwab clients, and assets.
Leasing Consultant
Sheehan Property Management Group
Indianapolis, IN
02.2012 - 02.2015
- Enhanced staff performance and efficiency through training that resulted in increased sales and advancement in the company.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Education
Bachelor of Science - Bachelor of Business Management, Human Resources
Indiana Wesleyan University
Indianapolis, IN04.2017
Skills
- Employee Relations Oversight
- Training & Onboarding
- Confidentiality
- HRIS Systems
- Human Resource Administration
- Interpersonal Skills & Communication
- Cross-Functional Collaboration
- Detail- oriented
- Business Relationship Management
- Conflict Resolution
- Leadership
- Administering Payroll & Systems
- Reporting
- Compliance Risk Management
- Data Integrity
- HR Polices & Regulations Adherence
Accomplishments
· Strategic thinker with the ability to achieve results, while building relationships at all levels in the organization.
· Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
· Strong interpersonal skills with proven ability to communicate, influence and motivate employees, stakeholders, managers, peers, and cross functional groups to deliver business results.
Timeline
Human Resource & Payroll Manager
Affinity Health Partners Inc
08.2021 - 06.2022
HCM Consultant & Payroll Software Account Manager
Paycom
05.2019 - 07.2021
Client Banking Service Specialist & Team Lead
Charles Schwab
08.2015 - 05.2019
Leasing Consultant
Sheehan Property Management Group
02.2012 - 02.2015
Bachelor of Science - Bachelor of Business Management, Human Resources
Indiana Wesleyan University
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