Ciara Pledger
Ironman Metal Systems
MOBILE,AL
13
years of professional experience
Experienced in dental procedures and insurance claims. Performance driven to ensure all task are completed. Skilled in patient communication.
Work History
Sales Representative
1 Year- Engaged with clients through phone, email, and in-person meetings to build lasting relationships.
- Developed strong product knowledge to effectively address customer inquiries and provide tailored solutions.
- Collaborated with team members to execute sales strategies and enhance overall customer satisfaction.
- Assisted in managing inventory levels, ensuring timely availability of products for customer orders.
Clinical Manager
1 Year 6 Months- Implemented quality control measures to enhance patient care standards.
- Oversaw daily operations to ensure efficient workflow in clinical procedures.
- Trained and mentored staff on endodontic protocols and best practices.
- Developed scheduling systems to optimize resource allocation and reduce downtime.
- Managed inventory of dental supplies, ensuring availability and compliance with regulations.
- Assisted two doctors on endodontic procedures.
- Performed x-rays and scans.
Orthodontic Dental Assistant
6 Years- Assisted in patient care during orthodontic procedures, ensuring comfort and safety.
- Prepared and sterilized dental instruments to maintain a hygienic environment.
- Educated patients on proper oral hygiene practices post-treatment for optimal results.
- Managed patient scheduling and record-keeping using practice management software.
- Trained new staff on office protocols and best practices in patient assistance.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Participated actively in office meetings and trainings to stay informed about new policies, procedures, and best practices within the practice.
- Maintained a sterile work environment to uphold safety standards and prevent cross-contamination.
Front Desk Receptionist
2 Years 9 Months- Coordinated patient communications, ensuring timely responses and fostering positive relationships.
- Maintained organized front desk operations to improve workflow efficiency.
- Managed patient scheduling using dental practice management software.
- Assisted with insurance verification, enhancing claims processing accuracy.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Applied Science
High School Diploma
Skills
Claims
Insurance claims processing
Customer service and assistance
Insurance processes
Microsoft office
Strategic thinking skills
Payment planning
Negotiation
Account management
Timeline
Sales Representative
Ironman Metal Systems
08.2025 - CurrentRead More
Clinical Manager
Mobile Endodontics
01.2024 - 07.2025Read More
Orthodontic Dental Assistant
Harvey and Thomas Orthodontics
01.2018 - 01.2024Read More
Front Desk Receptionist
Oliver Orthodontics
11.2013 - 08.2016Read More
University of South Alabama
Associate of Applied Science
Read More
Mary G Montgomery HighSchool
High School Diploma
Read More