Enthusiastic and goal-oriented professional ready to break into the legal field. Proven track-record producing complex and detailed materials with strict timelines. Efficient team player with excellent collaboration and communication skills.
Overview
7
7
years of professional experience
Work History
Server
Happy Harbor
08.2024 - Current
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Election Trainer
Santa Clara County Registrar of Voters
11.2019 - 05.2020
Mentored new hires, resulting in stronger staff development and increased productivity.
Trained and mentored 75 new personnel hired to fulfill various roles.
Developed and executed performance management programs to increase employee engagement and productivity.
Wrote training manuals for election worker employees and supervising positions according to strict county and state election guidelines and protocols.
Conducted on the job training for both supervisors and election workers.
Supervised Vote Center at Stanford University on election day, supporting over 1,000+ voters with 15 support staff.
Provided administrative support updating voter registrations, processing petitions, assisting customers in person and over the phone, and followed properly filed materials for future reference.
Server
Applebee's
02.2018 - 12.2018
Worked with POS system to place orders, manage bills, and handle complimentary items.
Provided hands-on training (2-weeks) for new employees including a comprehensive understanding of our menu, how to expedite orders, best customer service practices, and company culture.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
MBA - Master of Business Administration
Western Govenors University
Salt Lake City
08-2022
Bachelor of Science - Marketing Management
Western Govenors University
Salt Lake City
08-2020
Skills
MS office proficient
Writing and editing
Proofreading
Customer service
Timeline
Server
Happy Harbor
08.2024 - Current
Election Trainer
Santa Clara County Registrar of Voters
11.2019 - 05.2020
Server
Applebee's
02.2018 - 12.2018
MBA - Master of Business Administration
Western Govenors University
Bachelor of Science - Marketing Management
Western Govenors University
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