Ciara Proctor
San Antonio
Summary
Licensed Auto Claims Adjuster with a Texas All-Lines license and extensive experience managing the full claims lifecycle at USAA. Expert in determining liability, interpreting complex policy contracts, and applying state-specific case law and regulations. Proven track record of maintaining a 60%+ first-contact rate and successfully negotiating comparative negligence to drive member retention. Seeking to leverage advanced investigatory and analytical skills as a Senior Auto Claims Adjuster within the South Claims regio
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
USAA – P&C Auto Insurance
Usaa
San Antonio
02.2024 - Current
- Liability & Coverage: Expertly determine auto liability coverage by applying a deep understanding of auto claims contracts, state regulations, and relevant case law.
- Investigation: Conduct thorough investigations to gather essential information from multiple parties, utilizing analytical skills to determine risk and appropriate responses.
- Negotiation & Resolution: Demonstrate advanced negotiation and conflict resolution skills to settle repairable vehicle claims and resolve complex liability disputes.
- Performance Metrics: Manage a high-volume workload through strict prioritization, consistently maintaining a 60%+ "Make First Contact" metric.
- What Sets Me Apart: Currently supporting South Claims operations with a proven ability to negotiate liability for comparative negligence and proactively interact with multiple parties to resolve claims.
Deli Associate
HEB Grocery Store
Schertz
07.2022 - 02.2024
- Managed customer inquiries and concerns professionally, leveraging effective communication to enhance service quality.
- Delivered exemplary customer service during peak business periods to promote retention and operational efficiency.
Sales Associate
Rock Your Magic
San Antonio
11.2022 - 06.2023
- Communicated with customers through multiple platforms to provide product information and solve challenges
- Communication with customers professionally and proactively to provide product information and advice.
Denny's Restaurants Franchise Association
Dennys Restaurant
Schertz
03.2021 - 08.2022
- Set a positive tone for the entire dining experience at the first point of contact for incoming guests
- Cultivated warm relationships with regular customer
- Managed high-volume incoming calls and resolved customer complaints promptly to maintain a positive reputation.
Education
Bachelor of Business Administration -
University of Massachusetts Global
Aliso Viejo, CA 01.2025 - 01.2026
Samuel Clemens High School
Schertz, TexasSkills
- TECHNICAL SKILLS
Claims Mastery: Full-Cycle Claims Handling, Comparative Negligence Negotiation, Risk Determination, Liability Coverage
Legal & Regulatory: Auto Claims Contract Interpretation, Case Law Application, Texas State Laws and Insurance Regulations
Operational: High-Volume Multi-tasking, Strategic Prioritization, Conflict Resolution, Digital Claims Management Tools
Soft Skills: Problem Solving, Decision Making, Effective Communication, Positive Attitude
Certification
Adjuster – All Lines License | Texas Department of Insurance
- License No: 3107580
- Status: Active through March 31, 2026
Timeline
Bachelor of Business Administration -
University of Massachusetts Global
01.2025 - 01.2026
USAA – P&C Auto Insurance
Usaa
02.2024 - Current
Sales Associate
Rock Your Magic
11.2022 - 06.2023
Deli Associate
HEB Grocery Store
07.2022 - 02.2024
Denny's Restaurants Franchise Association
Dennys Restaurant
03.2021 - 08.2022
Samuel Clemens High School