Ciara Ruffin
Franklin ,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Preventative Healthcare Advisor
Life Line Screening
07.2019 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided excellent customer service to patients and medical staff.
Call Center Representative (Remote)
Windstream Communications, Inc.
07.2019 - 08.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to over 70 customer calls and emails to answer questions about products and services.
Customer Service Representative
Troc Communications
12.2015 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Franklin Senior High School
Franklin, LASkills
- Critical Thinking
- Microsoft Office Outlook
- Medical Terminology
- Customer Service
- Written and Verbal Communication
- Attention to Detail
- Active Listening
- Microsoft Excel / Word
- Technical troubleshooting
- Customer relationship management
- Problem-solving
Certification
- Certified Medical Office Assistant
Timeline
Preventative Healthcare Advisor
Life Line Screening
07.2019 - Current
Call Center Representative (Remote)
Windstream Communications, Inc.
07.2019 - 08.2022
Customer Service Representative
Troc Communications
12.2015 - 07.2019
High School Diploma -
Franklin Senior High School