Ciara Stump
Camp Hill,PA
Summary
Accomplished Shift Supervisor with a proven track record at CVS, enhancing customer satisfaction and streamlining inventory by applying effective conflict resolution and inventory control skills. Recognized for training and mentoring staff to exceed service standards, achieving significant improvements in operational efficiency and customer service excellence.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS
Lemoyne, PA
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Applied security, safety, and loss prevention strategies during shifts.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Cultivated professional working relationships with peers and supervisors.
Team Member
McDonald's Restaurant
Camp Hill, PA
07.2020 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Cedar Cliff High School
Camp Hill, PA06.2024
Skills
- Customer-Oriented
- Continuous Improvement
- Conflict resolution techniques
- Inventory Control
- Cash handling expertise
- Training and mentoring
- Staff Management
Timeline
Shift Supervisor
CVS
07.2022 - Current
Team Member
McDonald's Restaurant
07.2020 - 08.2022
High School Diploma -
Cedar Cliff High School