Ciara Valdez BSN, RN
Columbia,SC
Summary
Compassionate and detail-oriented registered nurse providing high-quality patient care in remote settings. Skilled in telehealth assessments, patient education, and case management, ensuring seamless virtual healthcare services. Proficient in using electronic health records (EHR/EMR), HIPAA-compliant communication tools, and telemedicine platforms to deliver effective and confidential care. Strong communicator with a patient-centered approach, adept at handling remote triage, chronic disease management, and coordinating with healthcare teams. Highly self-motivated, organized, and tech-savvy, with a proven ability to manage multiple cases while delivering exceptional patient support from a remote environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Nurse
Prisma Health
Columbia, SC
09.2024 - Current
- Perform initial clinical reviews and provide recommendations based on clinical guidelines and applicable state regulations.
- Review patient evaluations and clinical documentation to determine medical necessity and compliance with treatment protocols.
- Assist clinical staff in quality improvement projects by providing feedback to providers and clients within the scope of practice.
- Resolve patient care issues by working one-on-one with community providers to facilitate appropriate determinations.
- Ensure compliance with professional standards, accreditation guidelines, and healthcare regulations.
- Improve efficiency and patient outcomes through meticulous documentation using Epic EMR.
Patient Care Technician
Prisma Health
Columbia, SC
04.2023 - 04.2024
- Provided direct patient care, assisting with daily activities and mobility, improving patient comfort and outcomes.
- Collaborated with interdisciplinary teams to enhance workflow efficiency and reduce patient wait times.
- Educated patients and families on discharge instructions, contributing to a reduction in hospital readmissions.
- Maintained accurate and real-time documentation in electronic health records to support continuity of care.Delivered direct patient care, assisting with hygiene, mobility, and daily living activities, improving patient comfort scores by 30%
- Collaborated with nursing staff to enhance workflow efficiency, reducing patient wait times for assistance by 25%
- Educated patients and families on discharge instructions, contributing to a 15% reduction in readmissions
- Assisted in implementing telehealth patient check-ins, improving remote follow-up compliance
- Maintained meticulous documentation, ensuring patient records were updated in real time for seamless transitions of care
Clinical Operations Representative
Turning Point
01.2023 - 04.2023
- Assisted and engaged customers in a call center environment by providing exceptional service, addressing inquiries, and offering guidance on healthcare services
- Processed and verified requests efficiently and accurately, ensuring seamless workflows and minimizing processing errors
- Reviewed and maintained service requests and call center databases to ensure completeness and compliance with organizational policies
- Conducted usability testing on portal systems, identifying and recommending improvements for better navigation and efficiency
- Performed outbound calls to members, providers, and clients to facilitate care coordination and address service needs
- Provided feedback on workflow enhancements, database optimization, and system improvements to increase processing efficiency
- Maintained compliance with HIPAA guidelines and company policies to ensure patient confidentiality and data security
- Demonstrated initiative in identifying opportunities to enhance service quality and operational effectiveness
Education
Bachelor of Science - Nursing
South University
Columbia, SC06.2024
Bachelor of Science - Communication
Columbia International University
Columbia, SC12.2018
Skills
- Clinical Documentation Review & Compliance
- Utilization Review & Prior Authorization
- Healthcare Call Center & Customer Service Expertise
- Quality Improvement & Process Evaluation
- Provider and Member Relations
- HIPAA Compliance & Confidentiality
- Data Entry & Workflow Optimization
- Time Management & Problem-Solving
- Electronic Health Records (Epic EMR)
Certification
- South Carolina RN License, 279179
- Basic Life Support (BLS) – American Heart Association
- CPR Certified
- NIHSS Stroke Certified
- EKG and Dysrhythmia Certification
- Proficient in Epic Electronic Medical Records System
Degree
BSN, RN
Leadership Experience
- Member of the National Student Nurses Association (NSNA)
- Dean’s List Recipient
- Preceptor for Student Nurses
Timeline
Registered Nurse
Prisma Health
09.2024 - Current
Patient Care Technician
Prisma Health
04.2023 - 04.2024
Clinical Operations Representative
Turning Point
01.2023 - 04.2023
Bachelor of Science - Nursing
South University
Bachelor of Science - Communication
Columbia International University
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