Cíara Wiggins
San Antonio,TX
Summary
As a Laser Hair Removal Technician, I take pride in putting the clients needs and wants first and making sure that I provide them exceptional service. In providing service I take safety seriously by following industry standards and protocols. Additionally, I am always eager to learn more beyond the laser and advancing the knowledge on the latest technology and treatments so that I can provide the best service to the clients. Overall, I strive to create a warm and comfortable environment in the treatment room while providing the clients desired goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
San Antonio, TX
11.2021 - 10.2023
- Booked over 10 appointments for callers
- Followed protocols when storing callers private information
- Provided kind and professional customer service
- Answered customer telephone calls promptly to avoid on-hold wait times
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests for products, services, and company information
- Maintained up-to-date knowledge of product and service changes
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
COVID-19 Screener
Whitehawk
San Antonio, TX
06.2021 - 11.2021
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Educated patients on preventative measures against virus transmission, promoting healthier community response to pandemic.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Education
Laser Hair Removal License - Laser Hair Removal
Texas Laser Academy
Austin, TX2024
Skills
- Laser hair removal
- Excellent team player
- Guest services expertise
- Appointment Scheduling
- Recordkeeping strengths
- Adaptability and Flexibility
- Understanding Customer Needs
Certification
- Certified Laser Hair removal Technician (Issued By Texas Department of Licensing and Regulations)
Additional Information
As a new laser hair removal technician, I am always looking forward to learning more to expand my knowledge. I believe no matter how long you've been in a career you will continue to be a student because every industry is evolving in its own way. In order to provide the best service for your clients you must be willing to learn and advance the skills you already have.
Timeline
Customer Service Representative
Maximus
11.2021 - 10.2023
COVID-19 Screener
Whitehawk
06.2021 - 11.2021
Laser Hair Removal License - Laser Hair Removal
Texas Laser Academy
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