CIARA WILLIAMSON
Lewisburg,TN
Summary
Customer service professional with strong background in team management and process optimization. Proven ability to improve customer experiences and drive operational improvements. Reliable team player with focus on collaboration and adaptability in dynamic environments. Skilled in conflict resolution and effective communication.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
05.2024 - Current
- Conducted training and huddles to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure a efficient and safe work environment.
- Coordinated staff schedules to maintain optimal coverage during prime time wait time.
- Strengthen customer satisfaction by promptly addressing and resolving complaints and issues.
Customer Service Desk
Kroger
08.2021 - Current
- Processed money transfers, Printed money orders, Assisted customers with refunds and exchanges, Aided customers in purchasing lottery and tobacco products
Cashier
Kroger
02.2021 - 08.2021
- Counted money, Processed credit cards, Scanned and bagged merchandised, Price checks, Assisted customers to vehicles, and provided carts for customers
Education
Associate of Applied Science - Early Childhood Education
Columbia State Community College
Columbia, Tn05-2024
High School Diploma -
Marshall County High School
Lewisburg, TN12-2020
Skills
- Teamwork
- Problem Solving
- Perseverance
- Active listener
- Communication
- Flexibility
Awards
- Helping Hands, 09/01/18, Acquired an award when partaking in FFA
- Perseverance award, 09/01/18, Acquired an award when partaking in FFA
Additionalinformation
05/01/24, Ran a petting zoo, Continuously volunteered in aiding help to animals at a veterinarian clinic, Completed two years of FFA
Timeline
Assistant Customer Service Manager
Kroger
05.2024 - Current
Customer Service Desk
Kroger
08.2021 - Current
Cashier
Kroger
02.2021 - 08.2021
Associate of Applied Science - Early Childhood Education
Columbia State Community College
High School Diploma -
Marshall County High School
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