CIARA CAMILLE GLASS
Philadelphia,PA
Summary
Driven by a passion for business growth, I excel in fostering strong customer engagement and optimizing team and process management within dynamic, forward-thinking organizations. With a deep understanding of both client needs and team challenges, I specialize in translating obstacles into strategic solutions that drive meaningful results. My leadership approach blends professionalism with enthusiasm, creating an environment where innovation, collaboration, and success thrive.
Overview
9
9
years of professional experience
Work History
Lead Staffing Coordinator
Serenity Care Resources
03.2024 - Current
- Improved staffing processes by streamlining interview scheduling and managing candidate communication.
- Enhanced overall team satisfaction by fostering a supportive work environment through open communication and collaboration.
- Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing candidate followups.
- Maintained accurate records of all recruiting activities, ensuring compliance with federal and state regulations.
- Led diversity initiatives within the organization, promoting an inclusive culture that values unique perspectives and experiences among staff members.
- Assisted in developing long-term workforce planning strategies to ensure the organization''s continued growth and success.
International Account Manager
Estetica Designs
09.2019 - 01.2024
- Develop and maintain strong relationships with international wholesale accounts, including distributors, retailers, and partners across multiple regions
- Serve as the primary point of contact for all international wholesale clients, ensuring high levels of satisfaction and retention
- Conduct regular meetings with clients to review performance, address concerns, and identify new opportunities
- Develop and implement sales strategies to achieve revenue targets and expand market presence in international markets
- Analyze global market trends, competitor activities, and client feedback to refine sales tactics and identify growth opportunities
- Manage the end-to-end order process, from order placement to delivery, ensuring timely and accurate fulfillment
- Address and resolve any order-related issues, including discrepancies, delays, and returns
- Spearheaded training initiatives for team members on product knowledge, sales techniques, and cultural nuances within specific regions.
- Implemented innovative sales strategies to enhance revenue growth, resulting in increased profits for the company.
- Optimized sales processes by implementing CRM software, streamlining workflows, and improving data tracking capabilities.
- Oversaw international sales in 30 different markets.
- Mentored junior team members, offering insights and guidance on best practices for international account management.
- Consistently exceeded sales targets by diligently tracking progress, adjusting tactics as necessary, and maintaining a strong pipeline of opportunities.
- Kept company in compliance with export standards and international requirements.
- Analyzed market trends and competitor activity to identify potential threats and uncover new opportunities for growth.
- Coordinated logistics for international shipments, ensuring timely delivery of products and maintaining strong relationships with overseas partners.
Luxury Boutique Store Manager
L'Occitane En Provence
05.2017 - 09.2019
- Implemented effective visual merchandising strategies for appealing store displays and increased sales.
- Exceeded sales targets by developing and implementing effective sales strategies tailored to customer needs and preferences.
- Streamlined operations by implementing efficient inventory management systems for accurate record-keeping of merchandise turnover rates.
- Enhanced customer satisfaction by providing personalized shopping experiences and expert skincare advice.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Boosted average transaction value through upselling techniques and suggesting complementary items that align with customer preferences.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for seamless customer service.
- Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience.
- Provided exceptional guest service by addressing inquiries promptly, maintaining an inviting atmosphere, and handling returns with ease.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Stayed on track to exceed 25% growth by skillfully managing personnel, inventory, and marketing resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Store Manager
L'Occitane En Provence
04.2016 - 05.2017
- Conduct thorough skin analyses to recommend personalized skincare treatments and products
- Provide expert advice on skincare routines and beauty products tailored to individual client needs
- Educate clients on proper skincare techniques and product usage
- Stay updated on the latest skincare techniques and trends to offer innovative services
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Arts - Corporate Communications
05-2014
- Dean's List Fall and Spring Semester 2012,2013and 2014
- Internship in HR and Marketing for Senior Year Fall and Spring Semester.
- Extracurricular Activities: Homecoming Queen and Creative writing sessions.
Skills
- Customer experience
- Staff training and development
- Sales reporting
- Sales strategy development
- Team building and leadership
- Account servicing skills
- Performance analysis
- CRM software expertise
- Brand representation
- International markets
- Upselling and cross selling
- Compliance requirements
- Brand awareness
Timeline
Lead Staffing Coordinator - Serenity Care Resources
03.2024 - Current
International Account Manager - Estetica Designs
09.2019 - 01.2024
Luxury Boutique Store Manager - L'Occitane En Provence
05.2017 - 09.2019
Assistant Store Manager - L'Occitane En Provence
04.2016 - 05.2017
Pennsylvania State University - Bachelor of Arts, Corporate Communications
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