Ciaran Drowns
Yaphank,NY
Summary
Criminology major with leadership and academic training at CUNY John Jay College. Nine years of training in martial arts. Demonstrated strong problem-solving, communication, and other interpersonal skills for working with culturally and racially diverse individuals from years of employment in the restaurant business and law enforcement. Proven experience in research projects, time management, and organizational skills. An ability to develop positive relationships with colleagues and civilians.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Dark Horse Restaurant
2023.06 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Police Officer
NYPD
2021.07 - 2023.06
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Demonstrated an understanding of the consolidated laws of New York's penal and vehicle codes.
Server/Waiter
Dark Horse Restaurant
2018.01 - 2021.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Waiter
Lobster Roll Northside
2016.06 - 2017.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Promoted from kitchen staff to server.
Education
Bachelor of Arts - Criminology
CUNY John Jay College
New York, NY05.2020
Skills
- Eager to collaborate with others and possess excellent communication skills.
- Maintain calm demeanor under pressure, effective at conflict resolution
- Superb time management
- Proficient at problem-solving
- Knowledgeable and experienced with the Internet, social media, and Microsoft Office
- Law Enforcement
- Restaurant Experience
- Writing Skills
- Report Writing
- Relationship building and management
- Integrity and Honesty
- Conflict de-escalation
Personal Information
Title: 2020 John Jay Criminology Grad Seeks Law Enforcement Position
Timeline
Assistant Restaurant Manager
Dark Horse Restaurant
2023.06 - Current
Police Officer
NYPD
2021.07 - 2023.06
Server/Waiter
Dark Horse Restaurant
2018.01 - 2021.07
Server/Waiter
Lobster Roll Northside
2016.06 - 2017.12
Bachelor of Arts - Criminology
CUNY John Jay College
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